Questions  |  Concerns  |  Complaints 

Please be sure to include the details of your question, complaint, or concern, the name and DOC# or DOB of the offender your concern is related to or the name of the facility to which your question pertains.

Please note: The Constituent Services office is open from 8 am to 5 pm Monday through Friday and is closed on all state holidays. We attempt to respond to all phone calls and emails/web submissions within two business days; however, due to a current high volume of inquiries it may take us longer than two business days to provide a response. We appreciate your patience in awaiting a response.

Due to the current high volume of inquiries, we strongly encourage you to email us with your concerns rather than calling.

If your question or concern is related to COVID-19 or the department's response to this ongoing concern, please see our COVID-19 FAQ page prior to submitting your question as the answer may be available through the FAQ page.  https://www.colorado.gov/pacific/cdoc/covid-19-faq-and-updates

Via Email: USE THE FORM BELOW  or email us directly at cdoc@state.co.us.

Via Phone: 719-226-4569  **Please note:  we require all of the following information to appropriately address your inquiry: details of your question, complaint, or concern; the name and DOC# or DOB of the offender the inquiry is related to; the name of the facility to which your inquiry pertains; and your contact information.  Failure to provide all of the required information may delay our ability to provide prompt attention to your inquiry. 

Via U.S. Mail: 

Attn: Constituent Services Office
1250 Academy Park Loop
Colorado Springs, CO 80910