For all inquiries pertaining to GTL ConnectNetwork including AdvancedPay Prepaid, Inmate PIN Debit Prepaid, GTL Inmate Trust Deposits, and GTL Billing please refer to the ConnectNetwork User Reference Guide
Please note: Canteen Services is open from 7 am to 4 pm Monday through Friday and is closed on all state holidays. We attempt to respond to all emails/web submissions within two business days; if it has been more than two business days since you have attempted to contact us and have not yet received a response, please follow up with us. Please be sure to include the details of your question, complaint, or concern, the name and DOC# or DOB of the offender your concern is related to or the name of the facility to which your question pertains.
Via Email: USE THE FORM BELOW or email us directly at firstname.lastname@example.org