Payment is issued after your claim is processed and it is determined you qualify for benefits. The first payment you may receive is postponed by one week’s worth of payment, called the waiting week. Basically, every claimant who qualifies for unemployment serves an unpaid ‘waiting week’ that begins the first week they become eligible to receive benefits.

In order to be paid benefits, you must request payment every two weeks. If you are eligible for benefits, payment will be deposited to an unemployment debit card. After claim processing, payment may take two to three business days to receive from the time you submit your payment request. To request payment online, register with MyUI.

You are responsible for knowing when you are scheduled to request payment. Requesting payment too early or late will result in your claim being closed. If this occurs, you must reopen your claim before future benefits can be paid.

Requesting Payment

Request your payments every two weeks online through MyUI or by telephone 303-813-2800 or 1-888-550-2800 (outside Denver-metro area).

Request Payment Button

Receiving Payment

There are two methods of receiving your unemployment benefit payments:

  • Direct Deposit
  • Prepaid Debit Card

Prepaid Debit Card

Everyone who signs up for unemployment benefits gets a debit card, also called a ReliaCard. You may be subject to debit card fees. More>

Direct Deposit

You can avoid debit card fees by having your benefit payments deposited directly to your checking or savings account through our payment method selection tool. You will need your social security number, unemployment insurance PIN, and bank account and routing number.

The service to switch your benefit payment method will be down for maintenance from 5:30 p.m. on Monday, 03/16, to noon on Wednesday, 03/18.  We apologize for this inconvenience.

Setup Direct Deposit Button

Contact Us

Colorado Division of Unemployment Insurance | 303-318-9000 | Contact Us