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In an effort to determine an injured worker’s satisfaction with the handling of his or her claim, insurers are required to conduct a survey within 30 days after a claim is closed. The survey asks injured workers to respond to questions on courtesy, promptness of medical care, promptness of handling and resolving the claim, as well as overall satisfaction with the insurer.
Injured workers are asked to grade the insurer on a scale of 1 to 5, with 1 being the least satisfied and 5 being the most satisfied.
The following results are provided both by summary and insurer detail:
Year to Year Summary Data