Strengthening Colorado’s Mental Health System: A Plan to Safeguard All Coloradans

Colorado Crisis ServicesIn response to the  Aurora theater shootings in July 2012, Governor John Hickenlooper initiated “Strengthening Colorado’s Mental Health System: A Plan to Safeguard All Coloradans.” A key component of this plan was the creation of a comprehensive statewide behavioral health crisis care system for individuals, families and communities. The goal of this crisis care system is to ensure people are receiving the right services, at the right place and at the right time. Often, the most difficult part about getting help for a mental health, substance use or an emotional issue is knowing where to begin – especially when an issue reaches a crisis point. Colorado Crisis Services is that single point of entry for any individual experiencing a crisis.

Crisis Services will: 

  • Improve access to the most appropriate resources and services as early as possible and promote recovery for the individual
  • Decrease the number of unnecessary involuntary civil commitments, utilization of hospital emergency departments, jails and homeless programs for individuals experiencing a behavioral health emergency

Key Service Components

  • Statewide 24-Hour crisis help line - Staffed by skilled professionals and peers to assess and make appropriate referrals to resources and treatment
  • Vendor - Rocky Mountain Crisis Partners      
  • Launched - August 1, 2014                                 
  • Cost - Approximately $2.3 million annually
  • 24-hour crisis support at 844.493.TALK (8255) 
  • Walk-in crisis services / crisis stabilization unit(s) - 24-hour urgent care services with capacity for immediate clinical intervention, triage, stabilization, and connection to services
  • Mobile crisis services - 24-hour mobile crisis units with the ability to respond within one hour in urban areas and two hours in rural areas to a behavioral health crisis in the community for immediate clinical intervention, triage, stabilization, and connection to services
  • Crisis respite/residential - A range of short-term crisis residential and respite services​