SNAP QA Reviews

Supplemental Nutrition Assistance Program (SNAP) Quality Assurance (QA)

Quality Assurance (QA) staff work for the Colorado Department of Human Services (CDHS).  QA employees complete the SNAPQA reviews.  Federal law requires us to complete reviews (Title 7: Agriculture, section 275, subsection C – Quality Control Reviews).  You can get more details at www.fns.usda.gov/snap/quality-control or by calling the Public Assistance Quality Assurance office at (303) 866-7788 or toll free at 1-888-893-3491.

 

Frequently Asked Questions

What is the purpose of a quality assurance review?

SNAPQA makes sure that you and/or your family received the correct amount of SNAP benefits on time or that you were denied correctly.  This information is used to improve the food assistance program.

 

How do you decide who to choose for review?

Households that received Food Assistance or were denied are randomly chosen from the computer system.

 

What can I expect if I am chosen?

  1. You will get a letter in the mail with a date and time for you or an adult member of your household to meet with us.
  2. We will meet with you in person or by phone depending on how much assistance you get.
    1. We will meet with you at your home or other location of your choice.
  3. SNAP Quality Assurance staff will show you an official Colorado Department of Human Services (CDHS) employee ID badge upon arrival and will give a business card.

 

What do I need to do?

  1. You need to meet with us in person or by phone.
  2. You need to give us proof of income, things you pay for, who lives at your address, and citizenship or student status.  Please have the following items available:
    1. All income for your household such as check-stubs, award letters, or other proof of income (earned and unearned);
    2. A lease or rent receipt, mortgage statement, property tax letters, and homeowners insurance letters;
    3. Utility bills for heat, electric, water, sewer, and phone;
    4. Child care payment or medical bills;
    5. If you or someone in your home was not born in the United States, documentation of his or her lawful presence for Immigration Services (state staff does not report immigration status); and
    6. If someone is 16 years of age or older and in school, verification of school enrollment or attendance.

 

What if I can’t get the proof?

We will help you get the proof we need.  We may contact employers, absent parents, landlords, property managers, utility companies, or other people who can help provide the proof we need.

 

What if I don’t want to have a quality assurance review?

You must meet with us and help us get the proof we need.  If you do not, your Food Assistance benefits may stop.

 

Can I reapply for Food Assistance if my benefits were stopped because I did not cooperate with Quality Assurance?

You have the right to reapply for Food Assistance at any time.  However, you will be required to complete the original review and provide any missing proof.  If the penalty period has expired when you reapply, you are required to provide proof of each eligibility factor before your benefits will be approved.

 

SNAPQA Team

Toni Myles
PAQA Director
Coleen Nieto
SNAPQA Unit Manager
Shana Long
SNAPQA Lead
Haydon Bestle
SNAPQA Specialist
Damaris Chaparro
SNAPQA Specialist
Janessa Karre
SNAPQA Specialist
Melissa Peshkov
SNAPQA Specialist
Ashley Pinson
SNAPQA Specialist
Nicole Tennant
SNAPQA Specialist
Sharla Voigt
SNAPQA Specialist
Fana Washington
SNAPQA Specialist