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The reviews and analyses performed by the Office of Performance and Strategic Outcomes (OPSO) give our department's leadership assorted and objective viewpoints to solve challenges and improve performance within Colorado Department of Human Services (CDHS).
Expand the sections below to learn more about OPSO functions.
CDHS annually prepares a performance plan to outline the goals and activities to be undertaken in the coming state fiscal year. Its contents are a reflection of the vision of the Department and the synthesis of the input received from staff, stakeholders and community partners, collected through a series of town hall and staff meetings, webinars and online surveys conducted throughout the summer.
Q1 Performance Evaluation
Q2 Performance Evaluation
Q3 Performance Evaluation
Q4 Performance Evaluation
Q4 Performance Evaluation
Annual Performance Evaluation
April Performance Evaluation
July Performance Evaluation
November Performance Evaluation
The CDHS Division of Quality Assurance and Quality Improvement (QA/QI) is comprised of five units:
DCFQA facilitates survey readiness and qualitative review activities for the CDHS state owned/operated 24/7 direct care facilities. These include the Veterans Community Living Centers (VCLC), Regional Centers (RC), and Mental Health Institutes (MHI).
DYCQA facilitates Compliance Reviews and quarterly monitoring of the state owned/operated Division of Youth Corrections (DYC) facilities, DYC Regional Offices. and DYC “Level 1” private contract residential facilities.
OOA serves as the Executive Director's designee for reviewing ALJ's Initial Decisions when a client, licensee, or vendor objects to an adverse action by CDHS, the counties, or a CDHS contract agency. The OOA issues Final Agency Decisions on behalf of the Executive Director.
PAQA facilitates reviews of County facing public assistance programs. These include Adult Financial (AF), Child Support Services (CSS), Colorado Child Care Assistance Program (CCCAP), Colorado Works (CW), Low-income Energy Assistance Program (LEAP), and Supplemental Nutrition Assistance Program (SNAP).
The Division of QA/QI provides an independent review of CDHS programs and operations. QA/QI instills quality assurance and quality improvement philosophies that promote learning across programs. QA/QI also utilizes a streamlined QA process for our customers, and collaborates with partners to enhance effective practices and service delivery. QA/QI applies consistent methods of review utilizing standardized tools with high levels of inter-rater reliability. QA/QI leverages staff knowledge to streamline processes and tools, cross-train across multiple programs where appropriate, and develop consistent sampling methodologies to enhance the Department’s quality assurance activities.
Administrative Review Division (ARD) serves as an independent third party review system that facilitates reviews of child welfare cases mandated by federal requirements. These include foster care cases, in-home services cases, as well as child maltreatment referrals and assessments. Additional review populations include county foster home certification practices as well as the statewide child abuse hotline. The ARD also manages the Child Fatality Review Team (CFRT) process responsible for tracking and reviewing qualifying fatal, near fatal and egregious incidents of child maltreatment, and the Child Abuse/Neglect Dispute Review Section (CANDRS) appeal process for individuals with founded allegations of child abuse and neglect. Visit the Administrative Review Division page to learn more.
Direct Care Facilities QA Unit (DCFQA) serves as an independent review system that evaluates the survey readiness, plans of correction, incident reports, and operational aspects of the CDHS state owned/operated 24/7 direct care facilities; Veterans Community Living Centers, Regional Centers and Mental Health Institutes (MHI).
Office of Appeals (OOA) reviews Administrative Law Judge's (ALJ) Initial Decisions when a client, licensee or vendor objects to an adverse action by CDHS, the counties, or a CDHS contract agency (e.g., a child placement agency, child care agency, or other). OOA reviews the Initial Decision to ensure that it is supported by the weight of the evidence and that the Initial Decision complies with federal and state laws and regulations. The OOA then issues a Final Agency Decisions (FAD) on behalf of the Executive Director of CDHS. A Final Agency Decision may affirm, modify, or reverse an Initial Decision. Additionally, the Office of Appeals may remand an Initial Decision to the ALJ for further substantive consideration or technical correction. Visit the Appeal a County Decision page to learn more.
Public Assistance Quality Assurance Section (PAQA) provides independent reviews of County-facing public assistance programs. PAQA performs state/federal mandated case reviews of a randomly selected, statistically valid sampling of cases to determine whether eligibility has been accurately determined, and payment has been made accurately. PAQA provides quality assurance reviews for the Supplemental Nutrition Assistance Program (SNAP), Colorado Child Care Assistance Program (CCCAP), Low-Income Energy Assistance Program (LEAP), Adult Financial (AF), Colorado Works (CW), and Child Support Services (CSS).
Clink here to view the PA QA National Association for Program Information and Performance Measurement (NAPIPM) conference of August 2017.
The CDHS Performance Management Division is comprised of three units:
C-Stat is a performance based analysis strategy that allows every CDHS program to better focus on and improve performance outcomes. By identifying areas of focus, CDHS determines what is working and what needs improvement. By measuring the impact of day-to-day efforts, we are able to make more informed, collaborative decisions to align our efforts and resources to affect positive change.
County C-Stat provides counties with services and resources to assist in performance improvement efforts on the county-facing C-Stat measures. Services include access to monthly performance data, peer-to-peer exchanges on effective county practices, and other products that establish connections between four CDHS Offices and six Divisions.
Research & Evaluation supports and coordinates research efforts across CDHS by improving communication and information sharing among CDHS staff, establishing a learning agenda for CDHS that driven and informed by research and evaluation, and building stronger mutually-beneficial partnerships with outside researchers. Visit the Performance Management page to learn more.
The CDHS Audit Division conducts internal performance and compliance audits of CDHS programs, county departments of social/human services, and other government, not-for-profit, and for-profit entities that receive State or Federal funds from the Department. This provides the foundation for fiscal and programmatic accountability through the identification of areas needing improvement and the root causes of any findings. The Audit Division works collaboratively with executive management to identify the areas of most concern and provides recommendations based on independent reviews of governance, risk management and management controls.
The Department’s fraud investigator is housed in the Audit Division. Click here to report fraud, waste, or abuse.
The Audit Division provides online training that can help your entity avoid many common errors discovered during audits.
Entities submitting to CDHS annual independent audits as required by Federal law may send them via email to firstname.lastname@example.org.
Budget & Policy Division responsibilities include preparing annual budget, analyzing and preparing funding and supplemental spending requests, preparing fiscal notes and responses to legislative requests for information.
Click here to learn more about 2Gen at CDHS.