The CDHS Performance Management Division is comprised of three units:
- County C-Stat
- Research & Evaluation
C-Stat is a performance-based analysis strategy that allows every CDHS program to better focus on and improve performance outcomes. By identifying areas of focus, CDHS determines what is working and what needs improvement. By measuring the impact of day-to-day efforts, we are able to make more informed, collaborative decisions to align our efforts and resources to affect positive change.
Each Division within the Office of Behavioral Health, Children, Youth, & Families, Early Childhood, Economic Security, and Community Access & Independence collects data examined on a monthly basis in C-Stat meetings.
Together, CDHS executive leadership along with Office staff analyze the data to identify both positive trends, and opportunities for improvement. Divisions determine strategies for improvement and implement these strategies, while executive leadership help to reduce barriers to the Divisions’ success.
C-Stat moves CDHS to an outcomes-oriented and collaborative approach to affect change at every level. The goals are to collect timely data, increase transparency, conduct regular executive meetings to assess the effectiveness of the strategies, and to identify new performance measures, all in support of continuous quality improvement.
The Performance Management Division provides counties with services and resources to assist in performance improvement efforts on the county-facing C-Stat measures. Services include access to monthly performance data, peer-to-peer exchanges on effective county practices, and other products that establish connections between four CDHS Offices and six Divisions.
Research & Evaluation
The CDHS Research & Evaluation Unit was created in 2015 to better support and coordinate research and evaluation efforts across the Department. The Research & Evaluation Unit seeks to accomplish this by:
- Improving communication and information sharing among CDHS staff
- Establishing a learning agenda for CDHS that is driven and informed by research and evaluation
- Building stronger mutually-beneficial partnerships with outside researchers
As part of our effort to build stronger partnerships with outside researchers, CDHS has created the State Human Services Applied Research Practicum (SHARP) Fellowship for graduate students. Through this nine-month practicum, students will:
- Learn about program evaluation and analysis methods in the context of Human Services programs
- Gain practical experience applying research and evaluation techniques
- Complete a research project with a formal write up and presentation
- Be expected to attend bi-weekly learning seminars
Seminar topics covered include the overall design and methodology for evaluations, assessing community and program needs, formulating program theory through logic modeling, practical applications of predictive analytics and geomapping, outcome and process measurement and preparing research and evaluation reports.
For more information on the SHARP Fellowship please see the draft curriculum.
CDHS is partnered with a number local universities as well as local and national research firms to help us better understand and improve our work through formal research and evaluation. Through these partnerships, CDHS will continue to evaluate the effectiveness of existing programs and procedures, determine the validity of newer tools developed to assess client needs, and use this information to identify additional opportunities to improve our client services.
More information on the Research & Evaluation Unit’s internal efforts can be found on the CDHS intranet site.