Jump to navigation
The reviews and analyses performed by the Division of Performance and Strategic Outcomes (DPSO) give the Colorado Department of Human Services' leadership assorted and objective viewpoints to solve challenges and improve performance within CDHS.
CDHS annually prepares a performance plan to outline the goals and activities to be undertaken in the coming state fiscal year. Its contents are a reflection of the vision of the Department and the synthesis of the input received from staff, stakeholders and community partners, collected through a series of town hall and staff meetings, webinars and online surveys conducted throughout the summer.
Q1 Performance Evaluation
Q2 Performance Evaluation
Q3 Performance Evaluation
Q4 Performance Evaluation
Q4 Performance Evaluation
Annual Performance Evaluation
April Performance Evaluation
July Performance Evaluation
November Performance Evaluation
Quality Assurance and Quality Improvement (QA/QI) provides an independent review of CDHS programs and operations. QA/QI instills quality assurance and quality improvement philosophies that promote learning across programs. QA/QI also utilizes a streamlined QA process for our customers, and collaborates with partners to enhance effective practices and service delivery. QA/QI applies consistent methods of review utilizing standardized tools with high levels of inter-rater reliability. QA/QI leverages staff knowledge to streamline processes and tools, cross-train across multiple programs where appropriate, and develop consistent sampling methodologies to enhance the Department’s quality assurance activities. At CDHS, QA/QI includes the following divisions:
The Administrative Review Division serves as an independent third-party review system that facilitates reviews of child welfare cases mandated by federal requirements. These include foster care cases, in-home services cases, as well as child maltreatment referrals and assessments. Additional review populations include county foster home certification practices as well as the statewide child abuse hotline. The unit also manages the Child Fatality Review Team (CFRT) process responsible for tracking and reviewing qualifying fatal, near fatal and egregious incidents of child maltreatment, and the Child Abuse/Neglect Dispute Review Section (CANDRS) appeal process for individuals with founded allegations of child abuse and neglect. Visit the Administrative Review Division page to learn more.
Direct Care Facilities QA unit (DCFQA) serves as an independent review system that evaluates the survey readiness, plans of correction, incident reports, and operational aspects of the CDHS state owned/operated 24/7 direct care facilities; Veterans Community Living Centers, Regional Centers and Mental Health Institutes (MHI).
The Public Assistance Quality Assurance unit (PAQA) provides independent reviews of County-facing public assistance programs. PAQA performs state/federal mandated case reviews of a randomly selected, statistically valid sampling of cases to determine whether eligibility has been accurately determined, and payment has been made accurately. PAQA provides quality assurance reviews for the Supplemental Nutrition Assistance Program (SNAP), Colorado Child Care Assistance Program (CCCAP), Low-Income Energy Assistance Program (LEAP), Adult Financial (AF), Colorado Works (CW), and Child Support Services (CSS).
The CDHS Performance Management unit is comprised of C-Stat and County C-Stat.
C-Stat is a performance-based analysis strategy that allows every CDHS program to better focus on and improve performance outcomes. By identifying areas of focus, CDHS determines what is working and what needs improvement. By measuring the impact of day-to-day efforts, we are able to make more informed, collaborative decisions to align our efforts and resources to affect positive change.
County C-Stat provides counties with services and resources to assist in performance improvement efforts on the county-facing C-Stat measures. Services include access to monthly performance data, peer-to-peer exchanges on effective county practices, and other products that establish connections between CDHS's offices and divisions.
Visit the Performance Management page to learn more.
Beth Andrews, DPSO program assistant