Division of Performance and Strategic Outcomes

Division of Performance and Strategic Outcomes

The reviews and analyses performed by the Division of Performance and Strategic Outcomes (DPSO) give the Colorado Department of Human Services' leadership assorted and objective viewpoints to solve challenges and improve performance within CDHS.

CDHS Performance Plan

CDHS annually prepares a performance plan to outline the goals and activities to be undertaken in the coming state fiscal year. Its contents are a reflection of the vision of the Department and the synthesis of the input received from staff, stakeholders and community partners, collected through a series of town hall and staff meetings, webinars and online surveys conducted throughout the summer. 

CDHS annually prepares a performance plan to outline the goals and activities to be undertaken in the coming state fiscal year. Its contents are a reflection of the vision of the Department and the synthesis of the input received from staff, stakeholders and community partners, collected through a series of town hall and staff meetings, webinars and online surveys conducted throughout the summer. 

Quality Assurance & Quality Improvement

Quality Assurance and Quality Improvement (QA/QI) provides an independent review of CDHS programs and operations. QA/QI instills quality assurance and quality improvement philosophies that promote learning across programs. QA/QI also utilizes a streamlined QA process for our customers, and collaborates with partners to enhance effective practices and service delivery. QA/QI applies consistent methods of review utilizing standardized tools with high levels of inter-rater reliability. QA/QI leverages staff knowledge to streamline processes and tools, cross-train across multiple programs where appropriate, and develop consistent sampling methodologies to enhance the Department’s quality assurance activities. At CDHS, QA/QI includes the following divisions:

Performance Management

The CDHS Performance Management unit is comprised of C-Stat and County C-Stat.

C-Stat is a performance-based analysis strategy that allows every CDHS program to better focus on and improve performance outcomes. By identifying areas of focus, CDHS determines what is working and what needs improvement. By measuring the impact of day-to-day efforts, we are able to make more informed, collaborative decisions to align our efforts and resources to affect positive change.

County C-Stat provides counties with services and resources to assist in performance improvement efforts on the county-facing C-Stat measures. Services include access to monthly performance data, peer-to-peer exchanges on effective county practices, and other products that establish connections between CDHS's offices and divisions. 

Visit the Performance Management page to learn more.

Contact

Beth Andrews, DPSO program assistant

Email: beth.andrews@state.co.us

Phone: 303.866.5415