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C-Stat is a performance-based analysis strategy that allows every CDHS program to better focus on and improve performance outcomes. By identifying areas of focus, CDHS determines what is working and what needs improvement. By measuring the impact of day-to-day efforts, we are able to make more informed, collaborative decisions to align our efforts and resources to affect positive change.
Each Division within the Office of Behavioral Health, Children, Youth, & Families, Early Childhood, Economic Security, and Community Access & Independence collects data examined on a monthly basis in C-Stat meetings.
Together, CDHS executive leadership along with Office staff analyze the data to identify both positive trends, and opportunities for improvement. Divisions determine strategies for improvement and implement these strategies, while executive leadership help to reduce barriers to the Divisions’ success.
C-Stat moves CDHS to an outcomes-oriented and collaborative approach to affect change at every level. The goals are to collect timely data, increase transparency, conduct regular executive meetings to assess the effectiveness of the strategies, and to identify new performance measures, all in support of continuous quality improvement.
As part of the development of the Colorado Department of Human Services' annual performance plan, CDHS establishes up to five Wildly Important Goals (WIGs) each state fiscal year. The department's executive leadership develops WIGs that will advance its strategic policy initiatives. Each WIG is designed to be measurable, responsive to change and transparent.
The following infographics highlight our WIG success over the years.
C-Stat awards are presented to celebrate and distinguish top C-Stat performers across CDHS and its partners. C-Stat awards are selected based on consistent, significant improvement in performance demonstrated by a Colorado county or an Office, Division or facility within CDHS or its partners.
The Department frames its activities and the feedback received into three Wildly Important Priorities (WIPs). These WIPs lay the foundation for everything CDHS does as “people who help people.” The three Wildly Important Priorities make it clear that CDHS will strive for all Coloradans to have the opportunity to:
To better illustrate how C-Stat has aligned with these WIPs, the C-Stat awards are organized by the WIP they help accomplish.
Thrive in the community of their choice
Achieve economic security through meaningful work
Prepare for educational success throughout their lives
Click here to view the Governor's Proclamation celebrating five years of C-Stat
Browse C-Stat Quarterly Reports below.
The Performance Management Division presented at the National Association from Program Information and Performance Measurement (NAPIPM) Conference August 7-10, 2017, Cincinnati, OH
The Performance Management Division presented at the 10th annual Public Performance Conference: Sustaining Performance in Time of Transition September 28-29, 2017 Boston, MA
The Performance Management Division's Research & Evaluation Unit presented at the CDHS Division of Youth Services 2017 Training Conference November 6-9, 2017, Denver, CO
The Performance Management Division presented at the Governing's Moving the Needle IV: Facts & Acts - Translating Evidence into Policy and Impact November 8, 2017 Alexandria, VA
The Office of Performance and Strategic Outcomes' Director presented to Suffolk University's "From Data to Policy" graduate class March 5, 2018 Boston, MA
The Office of Performance and Strategic Outcomes and the Office of Economic Security's Office Directors presented at the American Public Human Services Association (APHSA) Annual Conference May 7, 2018 Arlington, VA
The Office of Performance and Strategic Outcomes presented at the Colorado Governining Leadership Forum July 10, 2018, Denver, CO
CDHS celebrates five years of data-driven government - June 2017
C-Stat tackles Colorado’s toughest problems as DHS and Bicha mark its fifth year - Colorado Politics - July 2017
Insights from C-Stat in Colorado at year 5: An interview with Reggie Bicha, Executive Director, Colorado Department of Human Services – Episode #154 - Andy Feldman's Gov Innovator Podcast - July 2017
Bicha’s efficiency program C-Stat gets national attention - Colorado Politics - August 2017
States Add a Human (Services) Touch to 'Stat' - Governing - August 2017
Mesa County Child Welfare: Outstanding performance - KKCO 11 News - November 2017
Mesa, Delta child welfare teams honored - The Daily Sentinel - November 2017
Our Do'ers Profile: Katie Griego, Employment and Benefits Division Director - Policy & Practice - February 2018
State DHS lauds Larimer County for service gains - Colorado Politics - July 2018
The role of outcome monitoring in evidence-based policymaking - Pew-MacArthur Results First Iniative - August 2018
Investing in Performance Management - Policy & Practice - December 2018
A Practitioner's Framework for Measuring Results: Using "C-Stat" at the Colorado Department of Human Services - IBM Center for The Business of Government - March 2019
How Data Can Drive Performance for Social Services - Governing - March 2019
C-Stat is a management discussion, focused on real–time data and performance goals. The parties in the discussion are the CDHS Office and Division staff along with the C-Stat Leadership Team. Meetings take place at the CDHS headquarters at 1575 Sherman Street in Denver.
The meetings are facilitated by the CDHS Executive Director, Reggie Bicha. Director Bicha will determine the order and direction that the meeting takes. He will start with a particular slide, begin to ask questions and then establish the course of the meeting. His questions generally will be directed to the Office Director, but may also be directed to one of the Division Directors. Other members of the C-Stat Leadership Team are also invited to ask followup questions of the Office Director.
The Office Director stands at a podium in front of the C-Stat Room facing the C-Stat leadership team and is flanked by the Division Directors. On occasion, the Office Director will refer to division staff in the audience who might be able to answer questions at a more granular level. (Other than those rare occasions, the audience is not directly involved in the discussions.)
The CDHS Performance Management Division prepares the C-Stat slide deck.
Please note that this is an internal work meeting. However, if you are interested in attending the C-Stat meeting, please contact Randi Merry at email@example.com or at 303.866.3929. Also note, guests must RSVP ahead of time, as an escort is required to assist guests from the lobby. County partners are invited to attend C-Stat meetings via video conference using an enterprise video conferencing system. For information on attending C-Stat meetings via video conference, click here.
Typically, C-Stat meetings are held on Wednesdays in a rotating schedule:
Please check the website periodically as times and dates can be subject to change.
Please note, this is an internal work meeting. However, if you are interested in attending a C-Stat meeting, please contact Randi Merry at firstname.lastname@example.org for space availability.
The Performance Management Division provides counties with services and resources to assist in performance improvement efforts on the county-facing C-Stat measures. Services include access to monthly performance data, peer-to-peer exchanges on effective county practices, and other products that establish connections between four CDHS Offices and six Divisions.
CDHS also has two positions that focus on County C-Stat measures and are available to serve as a resource to counties.
Brandy Davis, Performance Improvement Specialist, serves as a C-Stat and performance improvement resource to counties in an effort to enhance C-Stat measure performance across the state. Her position focuses on county-facing C-Stat performance measures and data, and is available to review and analyze county data, visit counties, respond to questions regarding C-Stat measures, and connect counties with program staff. Brandy's contact information: email@example.com or 303-866-3159.
Eric Chilenskas, Performance Data Manager, is responsible for collecting and synthesizing county performance data, packaging the data for county use, and providing a high level analysis of trends in order for CDHS to better connect performance data with human services throughout the state. Eric's contact information: firstname.lastname@example.org.
Access county C-Stat resources below:
Director of Performance Management
County C-Stat Contacts:
County Performance Improvement Specialist
Performance Data Manager
Research & Evaluation Contact:
Research & Evaluation Supervisor