Hiring for the newly created Office of the Ombudsman for Behavioral Health Access

The State of Colorado is looking for qualified candidates for the newly created Office of the Ombudsman for Behavioral Health Access housed within the Colorado Department of Human Services (CDHS). The position operates independently from CDHS and will interact directly with patients, families, providers, advocates and other stakeholders on complaints, concerns, and complex challenges related to behavioral health prevention, treatment and recovery.

We are looking for candidates with a strong knowledge of public and private behavioral health systems including state and federal laws and regulations, medical necessity and the payment authorization process, regulation and regulatory authority, and privacy and security. The right person should be able to use judgement and creative analysis to turn complaints, grievances, concerns and potential statutory and regulatory violations into resolution using cross-agency creative solutions to improve processes and address complex cases.

The Ombudsman position will also need to possess skills in diplomacy, community partnerships and collaboration with all behavioral health stakeholders. This includes experience with setting professional and personal boundaries, de-escalation and customer service. The Ombudsman should also have exemplary written and oral communication skills as this position will represent The State of Colorado to individuals, nonprofits, media outlets, government agencies, elected officials and the general public.

Required Qualifications include;

  • Bachelor’s Degree
  • 5 + years working with health systems
  • 5+ years executive level experience in organizational management
  • Handles sensitive information with the highest degree of integrity and confidentiality

Preferred Qualifications Include

  • Graduate degree in a relevant field
  • 10+ years’ experience within behavioral health systems
  • Held a personal or professional role as a person with lived experience, a family member of a person with substance use or mental health disorder, or an advocate. 

CLICK HERE FOR FULL POSITION DESCRIPTION:  https://www.colorado.gov/pacific/atom/136556

Serious candidates should submit a resume, references, and a cover letter to https://www.colorado.gov/governor/boards-commissions-application by 5:00 pm MST on October 8, 2018.  When applying, under Application Information, in the "Which Boards and Commissions are you interested in?" section, please choose "Behavioral Health Access to Care, Ombudsman". Letters of support and up to 3 writing examples are also welcome but not required. The annual salary for this position is $84,984 and it includes a comprehensive benefits package with health care, vision and dental coverage among other benefits.