Congratulations to Sarah Nelson, Business Process Manager, who has been named the 2017 CDHS Employee of the Year

Congratulations to Sarah Nelson, Business Process Manager, who has been named the 2017 CDHS Employee of the Year!

Sarah is a member of the Office of Administrative Solutions’ Business Technology Unit and works as a liaison between programs and OIT and other tech vendors. As part of her duties, she meets with programs to listen to their needs, helps them understand available services and works with them to navigate and implement potential tech solutions.

“Sarah has dedicated herself to making working lives easier for all CDHS employees,” said Herb Wilson, director of the Business Technology Unit. “She has worked tirelessly to improve processes and services so that others can focus on the most important parts of their jobs of being caregivers, benefit providers, counselors, educators and everything else required to serve our clients. Sarah exemplifies ‘People Who Help People’ and is incredibly deserving of this year's Employee of the Year award.”

When it was evident that the old clearance process needed updating, Sarah initiated a LEAN process to identify improvements and propose straightforward recommendations to simplify forms, reduce approvals and make everything electronic. She then led efforts to make the changes operational through a new, streamlined eClearance system.

Since the eClearance system's launch in August, more than 1,000 procurement requests totaling more than $65 million, 500 contracts worth more than $150 million and 4,500 personnel action forms have been processed through eClearance. That’s an estimated 65,000 sheets of paper saved! In addition, contract processing time is down from 44 to 27 days.

“There's no way we could have implemented eClearance without the support of so many throughout the Department,” Sarah said. “I am indebted to all who have dedicated hundreds of hours over the course of many months, if not years, to making this vision a reality. It was amazing to see the diversity of expertise and skillsets that magically came together to make eClearance what it is today.” 

Sarah was chosen as Employee of the Year after nominations were solicited from all staff. The Employee Council considered the full list of nominees and voted to choose their top five. The Senior Executive Team then chose Employee of the Year after considering the Employee Council's top five and the remainder of the nominees. 

Please congratulate Sarah next time you see her!