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Critical incidents include situations that cause severe stress to employees and that may disrupt present or future productivity in the work setting. Critical incidents include unexpected deaths of coworkers, multi-casualty injuries due to accidents or disasters, and traumatic events or situations impacting the workplace.
Current research in the areas of grief, loss, and trauma indicate that, despite experiencing difficult emotions, we are generally wired to be resilient in times of duress. Typically, immediate response to a critical incident should be focused on securing a safe environment and meeting basic needs of those impacted by the incident. Following immediate safety-specific response, Psychological First Aid — which focuses on provision of non-intrusive support and practical information — can be the most helpful response to workplace traumas and/or disasters.
C-SEAP is available, following a workplace incident or trauma, to provide practical grief, loss, and trauma information as well as guidance to employees on accessing C-SEAP services. This type of support can be most helpful 3 to 10 business days following an event for homogeneous groups of employees (employees from the same unit, word group, or who know each other well in departments). Outside of multi-casualty, mass-impact, or natural disaster events when C-SEAP has been tasked with providing Psychological First Aid response, C-SEAP typically does not provide daylong or multi-day on-site response.
C-SEAP staff are trained to provide Psychological First Aid, one-on-one grief counseling to individual employees, and consultation to supervisors and leaders related to workplace impact resulting from the critical incident.
Has your team recently experienced a Critical Incident? The helpful resources below are available as Adobe PDF files.