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Arapahoe introduced Text-to-9-1-1 service in all communities within the county. Text-to-9-1-1 is supported by all seven PSAPs (Public Safety Answering Points).
Text to 9-1-1 refers to the ability to send text messages to local 9-1-1 call centers during an emergency. All dispatch centers in Arapahoe County are currently equipped to receive and handle text-to-9-1-1 calls.
Call if you can, text if you must. You should only text 9-1-1 if it is the only option and making a voice call to 9-1-1 is not possible. This service will be very useful to those who are hard of hearing, deaf, or speech-impaired. Some other examples would be:
I have a video or picture of a crime in progress. No, photos and videos cannot be sent to 9-1-1 at this time.
If I am unable to text 9-1-1, will the 9-1-1 call center automatically know my location? When you make a voice call to 9-1-1, the call taker will typically receive your phone number and your approximate location automatically. This is called “Enhanced 9-1-1” or “E9-1-1.” However, when you text 9-1-1 from a wireless phone, the call taker will not receive this automated information. For this reason, if you send a text message to 9-1-1, it is important to give the 9-1-1 call taker an accurate address or location as quickly as possible.