Non-Emergent Medical Transportation (NEMT)

Transportation to and from Health First Colorado covered non-emergency medical appointments or services when a member has no other means of transportation.  Types of transportation available vary by location and may include:

• Mileage Reimbursement for members or volunteers
• Bus tokens and passes
• Public transportation
• Private vehicle
• Wheelchair van
• Stretcher van
• Mobility vehicle
• Ground and Air Ambulance
• Commercial Plane
• Train

Meals and lodging may be covered under NEMT. Transportation, meals and lodging for an escort to accompany an at-risk adult or child may also be covered.

Transportation anywhere other than a covered Health First Colorado medical appointment or service with an authorized Health First Colorado provider.

If you live in the following counties, contact Veyo at 855-264-6368

• Adams
• Arapahoe
• Boulder
• Broomfield
• Denver
• Douglas
• Jefferson
• Larimer
• Weld

If you live in the following counties, contact Mountain Ride Transportation Resource Center at 844-686-7433 (Toll-Free).

• Eagle
• Grand
• Jackson
• Pitkin
• Routt
• Summit

If you live in a county that is not listed above, contact your local county office.

For more information contact the Health First Colorado Customer Contact Center.

The information you are required to provide varies by location but will typically include:

• Member name
• Health First Colorado Identification Number
• Phone number
• One other type of personal information, such as birth date
• Date the ride is required
• Actual address of pick-up location
• Name, address, and phone number of medical provider

• Contact the State Designated Entity (SDE) in the area(s) you want to provide services to determine the need for providers and the policies and procedures in that location (see above for a list of SDEs).
• Follow the steps outlined in the NMT/NEMT Provisional Agreement to obtain an MCT permit and become an NEMT provider. 
• The SDE in the area(s) you provide NEMT services may require an agreement or contract to address processes and requirements specific to that SDE.

New Medicaid Client Transportation (MCT) Permit Effective December 1, 2016

As outlined in HB 16-1097, the Public Utilities Commission (PUC) began issuing new Medicaid Client Transportation (MCT) permits on December 1, 2016. 

To obtain an MCT permit, providers must complete the NMT/NEMT Provisional Agreement and follow all instructions outlined in the Provisional Agreement.

Total Transit is Now Known as Veyo
Effective July 1, 2016, Total Transit’s NEMT services will be known as Veyo. Veyo is the largest company in the family of Total Transit, Inc. companies. This change will not impact NEMT services or processes.

Veyo Revised NEMT Forms
In May 2016 Veyo (formerly Total Transit) implemented two revised forms that impact providers. The Medical Certification of Transportation Services (MCTS) form and MCTS Beyond 25 Miles form. The revised forms are available on Veyo’s Forms website. Major changes include:

• More than one mode of transportation can be selected within the MCTS form.
• MCTS form is not required for public transit or mileage reimbursement.
• Medical facility staff can sign the form on behalf of the licensed medical provider.
• The expiration date can be entered or indefinite expiration date selected.
• Medical facility staff can now call in with the information, in addition to online submission, mail, email, or fax; MCTS forms for ambulance transportation cannot be called in.

For additional information, please review Veyo’s Colorado NEMT website or contact Veyo at 855-264-6368 with questions.

NEMT County Frequently Asked Questions

As required by the NEMT Benefits Collaborative Policy Statement, train (intrastate), air, and out-of-state travel must be prior authorized by the state authorizing agent and the request of the SDE. The Department requires that the NEMT Request Form be completed and submitted prior to travel. The form should be submitted as soon as travel is requested to allow sufficient time for Departmental approvals.