Non-Emergent Medical Transportation (NEMT)

What is Non-Emergent Medical Transportation (NEMT)?

Non-Emergent Medical Transportation (NEMT) is transportation to and from covered non-emergency medical appointments or services. NEMT is only available when a Health First Colorado (Colorado's Medicaid Program) member has no other means of transportation. NEMT services are coordinated by a State Designated Entity (SDE). Colorado has three types of SDEs:

COVID-19 UPDATE- NEMT

NEMT will continue to operate as normal, although due to the Governor issuing a statewide Stay at Home order, members should only be traveling for essential medical appointments. Please continue to schedule rides using the normal processes.

At this time, there are no policy changes to limit, or discontinue NEMT services.

The option for “multiloading” more than one passenger has been removed during this time of encouraged social distancing. 

All Members should be calling their provider, prior to scheduling any appointment as facilities may advise them to not come in person if they are having symptoms of COVID-19.

If Members are having symptoms they would consider life threatening, they should call 911, as NEMT is for scenarios that are Non-Emergent.

It is strongly suggested that transportation providers follow guidance set forth by the Center for Disease Control (CDC) to prevent the spread of COVID-19             

Recommended actions include:

  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
  • Avoid close contact with people who are sick
  • Avoid touching your eyes, nose, and mouth.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a household cleaning spray or wipe
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60 percent alcohol.

In addition, by taking the below necessary precautions/steps, you can help eliminate the spread of the virus and ensure the well-being of passengers. 

  • Daily disinfection of vehicles
  • Have tissues available in vehicles for drivers and/or passengers.
  • Have hand sanitizer available in vehicles

The State is unable to offer any type of additional funding, or sanitation supplies (hand sanitizer, wipes, or masks) to transportation providers or members.

For more information about COVID-19 please visit https://www.cdc.gov/ or https://covid19.colorado.gov/

Member Resources
  • Most Health First Colorado members who have no other means of transportation may qualify.
  • Members under the following Health First Colorado programs do not qualify:
    • Old Age Pension – State Medical Program (OAP SMP)
    • Qualified Individual – 1 Medicare (QI-1)
    • Qualified Medicare Beneficiary (QMB)
    • Special Low-Income Medicare Beneficiary (SLMB)

Note: Child Health Plan Plus (CHP+) is not a Health First Colorado program and is not eligibible for NEMT services.

Transportation to and from Health First Colorado covered non-emergency medical appointments or services when a member has no other means of transportation. Types of transportation available vary by location and may include:

  • Mileage Reimbursement for members or volunteers
  • Bus tokens and passes
  • Public transportation
  • Private vehicle
  • Wheelchair van
  • Stretcher van
  • Mobility vehicle
  • Ground and Air Ambulance
  • Commercial Plane
  • Train

The transportation mode authorized will be the least costly available based on your condition.

Meals and lodging may be covered under NEMT. Transportation, meals and lodging for an escort to accompany an at-risk adult or child may also be covered.

Drivers are not required to assist with any personal care nor enter a member's house for any reason. However, you may travel with an escort if needed during your trip to assist with these tasks. If housing barriers present safety hazards for you or prevent safe exit from your home, please contact your care coordinator or case manager for assistance with resources.

If you are enrolled in a Home and Community Based Services (HCBS) Waiver program, some non-medical transportation may be covered. For additional information, contact your local Single Entry Point Agency.

If you live in the following counties, contact IntelliRide at (303) 398-2155 or (855) 489-4999. To schedule online go to gointelliride.com/colorado/.

  • Adams
  • Arapahoe
  • Boulder
  • Broomfield
  • Denver
  • Douglas
  • Jefferson
  • Larimer
  • Weld

If you live in the following counties, contact Mountain Ride Transportation Resource Center at 844-686-7433 (Toll-Free).

  • Eagle
  • Grand
  • Jackson
  • Park
  • Pitkin
  • Summit

If you live in a county that is not listed above, contact County Express at 970-867-6494 for Fort Morgan, 970-542-6440 for Sterling, or 970-848-0300 for Yuma.

  • Logan
  • Morgan
  • Phillips
  • Sedgwick
  • Washington
  • Yuma

If you live in the following counties, contact Red Willows at 719-589-5734.

  • Alamosa
  • Conejos
  • Costilla
  • Mineral
  • Rio Grande
  • Saguache

If you live in a county that is not listed above, please contact your local county office.

For more information contact the Health First Colorado Member Contact Center.

The information you are required to provide varies by location but will typically include:

  • Member name
  • Health First Colorado Identification Number
  • Phone number
  • One other type of personal information, such as birth date
  • Date the ride is required
  • Actual address of pick-up location
  • Name, address, and phone number of medical provider

Train (intrastate), Air, and Out-of-State Travel

If you believe you require train, air, and/or out-of-state travel, contact your SDE as soon as possible. As required by the NEMT Benefits Collaborative Policy Statement, train (intrastate), air, and out-of-state travel must be prior authorized by the state authorizing agent at the request of the SDE. The Department requires that the NEMT Request Form be completed and submitted prior to travel. The form should be submitted as soon as travel is requested to allow sufficient time for Departmental review.