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The National Core Indicators (NCI) Survey provides an opportunity for members who receive Home and Community Based Services (HCBS) to report their satisfaction with their services and level of community integration. Colorado has been participating in the NCI surveys since 2013.
The information collected through these surveys is used to better understand the effectiveness of HCBS administered by the Department of Health Care Policy & Financing (Department) and improve supports and services provided in the state.
Colorado is pilot testing remote surveying (conducting NCI surveys using video conference technology). This pilot test and accompanying analysis will examine if the in-person survey could be conducted through remote surveying technology for future use. The success of this testing will potentially enhance NCI and states' ability to collect information on quality and performance of state developmental disability service system supports. The protocols developed and the information gathered during this pilot will inform Colorado as we examine the feasibility of using video-conference technology to communicate with HCBS members through case management check-ins or other uses of telehealth.
The NCI Remote Pilot survey is being conducted for individuals receiving services through HCBS Supported Living Services (SLS) and for Persons with Developmental Disabilities (DD).
The Department has contracted with Vital Research to conduct NCI surveys remotely with members. Vital Research handles the management and coordination of the project as it relates to mapping members for geographic representation, scheduling interviews, facilitating training for all interviewers hired, and conducting the surveys.
Vital Research will administer 25 to 50 surveys between May and June 2020.
A random sample of 500 individuals have been selected to participate in this pilot survey. Notification letters will be mailed to individuals or their guardians listed on file.
Participation is completely voluntary and will not affect your services or benefits in any way. All information you provide will be kept confidential and you will not be personally identified in any report that is released. Answers to questions will never be shared with providers, case managers, or any others (including other state agencies).
For members who participate, some background information will be pulled from the Department’s Colorado Benefits Management Systems (CBMS) and Benefits Utilization System (BUS) to supplement the member satisfaction information. Throughout the pilot survey process, case managers of surveyed members may be asked to update members’ background information for important data that is missing in the Department’s systems.
Thank you for assisting the Department with completing this mission-critical work that helps evaluate members’ satisfaction with their services and level of community integration.
If you have any questions about this pilot survey or would like additional information from Vital Research, please call Erin Der-McLeod at 213-355-7949.
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