COVID Resources for County and Eligibility Partners

This page is a resource center for Health First Colorado and CHP+ County and Eligibility sites that may have questions about COVID-19. We will post updates on this page as they become available. We will continue to send out these communications via existing channels such as the County Connections e-newsletter and the HCPF Memo Series too. Please sign up for these newsletters here.

County and Eligibility Site Guidance


Guidance Memos

  • Policy Memo PM 20-002 - This Policy Memo provides guidance on policy related to recovery rebates received by members and the impact on income and resource eligibility.
  • Policy Memo PM 20-003 - This Policy Memo provides guidance on new unemployment compensation programs under the CARES Act and the impact to financial eligibility.
  • Operational Memo OM 20-041 - This Operational Memo provides guidance on the process for e-signature for all county-based contracts with the Department. This Memo is not particular to COVID-19 but will help reduce administrative burden during the public health emergency.
  • Operational Memo OM 20-042 - This Operational Memo provides guidance related to the RRR process for redeterminations. This can be used to help minimize and reduce backlog of redeterminations.  This Memo is not particular to COVID-19 but can be used to help manage backlog during the public health emergency.
  • Operational Memo OM 20-055 - This Operational Memo provides COVID-19 guidance for county administrators and other providers of the Non-emergent Medical Transportation Program.
  • Operational Memo OM 20-058 - This Operational Memo clarifies that there are no process changes relating to COVID-19 when coding county administration expenses for Medicaid-related expenditures in the County Financial Management System.

Guidance to get prepared now:

County departments should determine whether there are any gaps in their business processes for Medical Assistance eligibility or customer service necessary to ensure member service coverage and application processing. The Department of Health Care Policy & Financing (HCPF) has provided the below guidance for certain categories of county operations:

For General Operations

  • Review and follow your Continuity of Operations Plan (COOP) and update if necessary to accommodate the COVID-19 impact.
  • Create a plan for communicating to staff and members if your county’s workforce is impacted or your offices are closed and ensure work at home and related county communication clarity.
  • Contact HCPF and CDHS to discuss office disruption or closing.
    • County Closure Matrix Form For Counties - Coming Soon
  • Prepare for a possible increase in the number of customer service calls, member visits, and workload.
  • Inform staff of where to find appropriate resources regarding COVID-19, such as those available from the Colorado Department of Public Health and Environment, if asked by members to help reduce the spread of misinformation.

For Medical Assistance Financial Eligibility

  • Encourage the use of PEAK, especially for new applications who can receive a Real Time Eligibility (RTE) determination. This allows for a quick eligibility determination, if done correctly by the member, and requires no immediate action by the county.
  • Minimize in-person interaction for Medical Assistance eligibility.  In-person interviews are NOT required for eligibility determinations. Counties should endeavor to utilize other contact methods when reaching out to members (a phone call is sufficient).
  • Do not over-verify eligibility criteria for applicants/clients. Utilize electronic databases and interfaces, where possible, to minimize the need of the client to submit additional documentation. Utilize training from the Staff Development Center to ensure over-verification does not occur. 
  • Encourage the use of PEAKHealth mobile app for members to submit changes in their circumstances, upload documentation or find a provider.

For Medical Assistance Functional Eligibility

Guidance For Operations During This State of Emergency