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On this website, members can:
Find information on general Medicaid benefits, Medicaid co-pays, applying for benefits, and more on our Frequently Asked Questions page
Learn about program-specific benefits on our Program Snapshots page
Apply for coverage, make changes to an account, and check the status of an application on the PEAK website
If you need in-person assistance, you can visit your county of residence's Department of Human Services or a local application assistance site.
If you still need assistance, you can talk to one of our Medicaid Customer Contact Center agents. They can help you with:
Questions about your benefits and co-payments
Questions or issues with bills you may be receiving
How your provider can submit a Prior Authorization Request
Where to go or who to talk with to get the help you need
Our Contact Center agents can also help you use the Provider Search tool and tell you what type of doctor you might need.
How to reach the Medicaid Customer Contact Center:
Toll Free: 1-800-221-3943 | TDD: 1-800-659-2656 | Fax: 303-866-4411
When you call, you will need:
Customer Contact Center Office Hours: Monday - Friday 7:30 a.m. - 5:15 p.m.The Contact Center is closed for staff meetings on Fridays from 10 a.m. - 11 a.m.Our entire office is closed for state holidays.
Send a message to the Medicaid Customer Contact Center.
If you are a Provider, please see For Our Providers or contact our fiscal agent Xerox State Healthcare at 1-800-237-0757 from 8 a.m. to 5 p.m.
Colorado Department of Health Care Policy & Financing1570 Grant Street · Denver, CO 80203-1818Phone: (303) 866-2993 · Fax: (303) 866-4411Visit HCPF
Help us stop fraud: Report Provider Fraud or Member Fraud.
Media Inquiries: Contact Marc Williams
The Colorado Open Records Act (CORA) allows the public to inspect public records held by the state government. A person who wishes access to open (public) records held by this Department should send a written request by letter, by fax or by e-mail to:
Department of Health Care Policy and Financing
1570 Grant Street
Denver, CO 80203
The CORA Coordinator will respond and advise you when the requested records will be available for your inspection. You may request a copy of the records. The following fees may apply:
If by prior arrangement you elect to receive copies of requested documents, you may pay in advance by cash or check payable to the Department of Health Care Policy and Financing. The Department is not able to take credit cards. We require payment prior to receiving copies of documents.
Reference: C.R.S. Section 24-72-201, et seq.
Americans with Disabilities Act (ADA)/Section 504