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We have created a HCPF website (BUS Stop) to help BUS users keep up with BUS and Bridge updates and information. You will find related contacts, announcements and known issues for all your BUS and Bridge needs.
If you have any questions, please contact Terry Burnham: Email or 303-866-6240
The Critical Incident Reporting (CIR) screen was updated on November 25, 2017. After the implementation, a few issues were identified. Please read the following memo to be aware of those issues. BUS CIR Update Memo 11.27.17
The Benefits Utilization System (BUS) is designed to work with Internet Explorer. The BUS performs best with versions 10 & 11. It is not recommended users access the BUS with other browsers, such as Chrome, Firefox, or Safari. If you do access the BUS using a browser, other than Internet Explorer, you will likely find some of the functionality does not work correctly.
Effective Monday July 3, 2017 - BUS system access usernames and passwords will be sent by encrypted email directly to the BUS user and not to the Agency Security Administrator. Agency Security Administrators will be notified by email, when BUS system usernames are sent to the user. This change is to bring the BUS in line with the existing process for issuing Bridge system usernames and passwords.
Click here to go to Bridge announcements
Click here to access the BUS
Review the "New BUS Access How-To" for Helpful Hints accessing the BUS. BUS Resource Guide
Need access? Need to change your access? Click the appropriate link below and send completed forms to Nina Snyder. Please use the digital form for faster processing.
Third Party User Access Form – Required for new user access to the BUS/Interchange/Bridge
Third Party Modification Revocation Form – Required to change user details, including level of access, or to revoke access for existing users
Access Form Guide – Instructions for selecting and filling out the appropriate forms
BUS Third Party User Access Form Tracker - For viewing user access/modification requests
BUS Tracker Status Report - View reported BUS systems issues/requests
Known BUS Issues:
Below is a link to known BUS Stop issues.
Please check here before reporting an issue for workarounds and updates. Thank you!
BUS Resources – This is your one-stop location for Quick Guides on using the BUS. Need help with turning on Spell Checker? Need to know how to reset your password? How do I enter a CIRS? This is your place!!
BUS Update Memos and Newsletters - Check out all this great information while you are here!
CIRS Technical Guide - All you need to know about CIRS is right here.
HCBS Waiver Critical Incident Reporting - Upcoming CIR updates and projects, forms and documents, training guides and definitions
Click below for the appropriate training topic:
LTSS Training Topics
CCT Training Topics
CDASS Training with Consumer Direct
CIRS Training Module #1 - Add New CIRS
CIRS Training Module #2 - Add Log Notes Screen
CIRS Training Module #3 - Editing and Deleting
BUS Stop Archived Items:
BUS Stop Archive Page
Bridge Information and Updates Page
This area of the BUS Stop will give you up-to-date information on the Bridge.
We will post any system downtime, changes, or updates that would affect your Bridge user experience.
PETI Communications November 2017 -
Case Manager PETI Communications
Provider PETI Communications
11/9/2017 - Resolved
11/8/2017 - Bridge Error Message When Selecting Service or Entering Units on PARs
Case managers creating new PARS or adding new lines to existing PARS within the Bridge application are receiving the following error message when selecting a service or upon entering units: “An unexpected error has occurred. Please try again and if the problem persists, contact your local support team.” The Department and DXC are working to fix this issue.
The DXC email address for Bridge support - COMMIT_HelpDesk@HPE.com is now email@example.com. To ensure your requests for Bridge support are timely addressed, please target them to the new email address.
Thank you for your continued support of the implementation of the Bridge, please click the link above or the image of the Bridge at the right (Bridge Information and Updates Page) to view all weekly Bridge update e-mails and other supporting documents.
All Single Entry Point (SEP) and Community Centered Board (CCB) case managers MUST complete a 3rd party Modification/Revocation Access Request Form before they are granted access to the CO interChange (including Bridge).
Click here to go to Forms/Guides Section.
Click here to access the Bridge
Remember to access the Bridge, users must fill out a 3rd Party Modification/Revocation Access Request Form. Find them here: Forms/Guides.
Terry Burnham - BUS Analyst
Rhonda Johnson - BUS Analyst
Michael Pasillas - CIRS Administrator
Andrea Behnke - CIRS Administrator
Case Manager Report and Quick Link
Clients not appearing on report and quick link
June 1, 2015
Date picker is not functioning, please enter date manually
May 5, 2015
Home Health and HCBS Services
Services page not appearing. Refresh screen with F5 or clear internet cache.
May 4, 2015
Guide to clearing cache
The BUS is designed to work with Internet Explorer. The BUS performs best with versions 7, 8 and 9. It is not recommended users access the BUS with other browsers, such as Chrome, Firefox, or Safari. If you do access the BUS using a browser, other than Internet Explorer, you will likely find some of the functionality does not work correctly.
If you are experiencing an issue you do not see here, please contact your Agency Administrator who will create a BUS Tracker or send an email to Terry Burnham.
The following guides have been created to help you navigate the BUS and manage client cases.
Critical Incident Reporting Guide (CIRS)
Guide for entering CIRS into the BUS
Critical Incident Reporting in the BUS
Critical Incident Reporting (CIRS) Basic Steps
Basic Steps to entering CIRS in the BUS
CIRS Basic Steps
CIRS - Enhancements
Changes to the ‘Add Critical Incident’ screen, adding a critical incident question to the ‘Add Log Note’ screen, the ability to Edit/Delete critical incidents, and new back end reporting features to adhere to CMS quality assurance guidelines.
Guide for entering a new service plan into the BUS
Entering a Service Plan into the BUS
Guide for entering a transition plan into the BUS
Transition Coordinator’s Guide to the BUS
Resetting a Temporary Password on the BUS
Basic steps to reset a Password on the BUS
Entering Risk Mitigation Plan into the BUS
Guide for Entering Risk Mitigation Plan into the BUS
Entering Risk Mitigation Plan into the BUS for CCT - Dec 2015
How to Turn On Spell Check in Internet Explorer
Instructions for Turning On Spell Check in Internet Explorer
BUS Tracker Enhancements Guide
Guide to the BUS Tracker Enhancements
Full Guide to the BUS for RCCOs
RCCO BUS Full Guide
Quick Guide to the BUS for RCCOs
RCCO BUS Quick Guide
RCCO BUS Quick Guide
How To Use the NEW BUS Login Page
Guide with helpful hints for using the NEW BUS Login Page
If you have any comments or questions about the guides you see here, please contact Terry Burnham.