Benefits Utilization System (BUS) Updates

Welcome to the BUS Stop

You might notice this web page looks a little different! We recently redesigned the BUS Stop to make it more user-friendly and easier to navigate. If you are looking for information on the BUS, refer to the green buttons. If you need information on the Bridge, refer to the purple buttons. 

Here all BUS and Bridge users can stay up-to-date on current BUS and Bridge updates and information. There are related contacts, announcements and known issues for all of your BUS and Bridge needs.

BUS Contact: Terry Burnham at Terry.Burnham@state.co.us or 303-866-6240
Bridge Contact: DXC Help Desk at ccmhelpdesk@dxc.com 
 
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BUS Announcements

The Critical Incident Reporting (CIR) screen was updated on November 25, 2017. After the implementation, a few issues were identified. Please read the following memo to be aware of those issues. BUS CIR Update Memo 11.27.17
 
The Benefits Utilization System (BUS) is designed to work with Internet Explorer. The BUS performs best with versions 10 & 11. It is not recommended users access the BUS with other browsers, such as Chrome, Firefox, or Safari. If you do access the BUS using a browser, other than Internet Explorer, you will likely find some of the functionality does not work correctly.
 
Effective Monday July 3, 2017 - BUS system access usernames and passwords will be sent by encrypted email directly to the BUS user and not to the Agency Security Administrator. Agency Security Administrators will be notified by email, when BUS system usernames are sent to the user. This change is to bring the BUS in line with the existing process for issuing Bridge system usernames and passwords.

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Bridge Announcements

Resources for Case Managers 1-16-18

PETI Communications November 2017

11/9/2017 - Resolved
11/8/2017 - Bridge Error Message When Selecting Service or Entering Units on PARs

Case managers creating new PARS or adding new lines to existing PARS within the Bridge application are receiving the following error message when selecting a service or upon entering units: "An unexpected error has occurred. Please try again and if the problem persists, contact your local support team." The Department and DXC are working to fix this issue.

The DXC email address for Bridge support is ccmhelpdesk@dxc.com. To ensure requests for Bridge support are timely addressed, please target them to the new email address.

All Single Entry Point (SEP) and Community Centered Board (CCB) case managers MUST complete a 3rd party Modification/Revocation Access Request Form before they are granted access to the CO interChange (including Bridge).

 
 

Forms/Guides

Need access? Need to change your access? Click the appropriate link below and send completed forms to Nina Snyder. Please use the digital form for faster processing.

Contacts: