Benefits Utilization System (BUS) Updates
Welcome to the BUS Stop
Here all Benefits Utilization System (BUS) and Bridge users can stay up-to-date on current BUS and Bridge updates and information. There are related contacts, announcements and known issues for all of your BUS and Bridge needs. Common BUS and Bridge users are Case Management Agencies and Regional Accountable Entities (RAE).
BUS Contact: Rhonda Johnson at firstname.lastname@example.org or 303-866-6268
On Thursday, September 19, 2019, from 7:00 p.m. until 9:00 p.m. the BUS will be unavailable. The Governor's Office of Information Technology will be implementing critical updates to file servers. If you have any questions regarding this update, please contact Rhonda Johnson at (303)866-6268.
August 29, 2019 - The Overdue Critical Incident Report is currently returning the blue ERROR message when users try to generate that report. The fix for this report is currently being tested. Once we have a scheduled date to place the fix in the BUS, we will update this message. Thank you.
On Tuesday, August 20, 2019, from 7:00 p.m. until 9:00 p.m. the BUS will be unavailable. The Governor's Office of Information Technology will be implementing critical updates to file servers. If you have any questions regarding this update, please contact Rhonda Johnson at (303)866-6268.
On Monday, June 17, 2019, from 6:00 p.m. until 1:00 a.m. the BUS will be unavailable. The Governor's Office of Information Technology will be implementing changes to the Client Financial pages of the BUS to capture Client Employment information. If you have any questions regarding this update, please contact Rhonda Johnson at (303)866-6268.
The 3rd Party System User Access Request Form was updated on 2/13/2019. Please use the link below for the most up-to-date form for your access applications.
A new email box has been designated for 3rd Party User Access Forms. For all BUS and Bridge applications, please send to:
This includes New Users, Modifications, Revocations, and Reinstatements.
The Benefits Utilization System (BUS) is designed to work with Internet Explorer. The BUS performs best with versions 10 & 11. It is not recommended users access the BUS with other browsers, such as Chrome, Firefox, or Safari. If you do access the BUS using a browser, other than Internet Explorer, you will likely find some of the functionality does not work correctly.
The Department of Health Care Policy & Financing (the Department) and its fiscal agent, DXC Technology (DXC) uses the email software Constant Contact to communicate with stakeholders.
The Department sends many program and policy related newsletters through various subscription lists. You can sign up for Department emails here.
DXC sends information related to the Colorado interChange, Bridge and other billing information. DXC also sends the monthly provider bulletin and a weekly provider newsletter. You can sign up for DXC emails, by provider type (select case manager for news on the Bridge) here.
If you receive emails you no longer wish to receive, simply click “unsubscribe” at the bottom of the email. You will be able to see all active subscriptions and modify which emails you wish to receive. You can follow this protocol for both Department and DXC publications.
- Third Party System User Access Request Form – Required for new user access, changing user details, including level of access, or to revoke access for existing users to the BUS/Interchange/Bridge