Agency and Director Letters

Note: To align policy guidance, operational, and informational communications, the Department of Health Care Policy & Financing has adopted the Memo Series for written communications in place of other types of communications such as Agency and Director Letters, Dear Administrator Letters, Communications Briefs, and others.

Agency and Director letters are communications between State Government and Eligibility Sites. A Director Letter is a communication between State Government and Eligibility Site Directors regarding Medicaid  information, policy or procedural changes, or requests needed from eligibility sites. An Agency Letter is used to communicate between State Government and Eligibility Sites any new or changed policy or procedures or to clarify any policy or procedures regarding Medical Assistance programs.