Consumer Advisory: What's a 'fare' price for airport taxi rides?

DENVER — With the hustle and bustle of holiday traveling just around the corner, the Public Utilities Commission (PUC) reminds consumers to check posted rates and verify fares with taxi drivers before commencing trips to and from Denver International Airport.

The PUC, a division of the Department of Regulatory Agencies (DORA), sets flat-rated fares for taxi trips between the airport and three zones – downtown Denver, the Denver Tech Center and Boulder. All taxi companies must charge the same rate for trips between these zones. 

  • Between DIA and Zone A (downtown Denver) the rate is $51
  • Between DIA and the Zone B (Denver Tech Center) the rate is $57
  • Between DIA and Zone 3 (Boulder) the rate is $84
  • In addition, taxis may include access/gate fees as established by DIA (currently $4.57 for trips originating at the airport).
  • Taxis may not use meters, or include any charge for mileage, waiting time or traffic delay for flat-rated airport trips.
  • Under PUC rules, a map displaying the three zones and the applicable flat rate to each zone must be posted in each taxi, and drivers are required to inform passengers of the total fare prior to beginning the trip.

All taxi trips to and from destinations outside the three zones must be charged on a metered basis. For example, a trip from a downtown Denver hotel to Union Station cannot be a flat-rated fare, but must use the meter. 

So take five minutes to get wise about taxi fares during this holiday season. If you have a complaint or question about a taxi fare, you may file it by phone (303-894-2070), email (dora_puc_complaints@state.co.us), or by using the PUC’s on-line complaint form (www.colorado.gov/dora/puc).

For more information about the PUC, visit askDORA.colorado.gov. Take 5 to Get Wise by checking out all of DORA's helpful holiday-related consumer advisories. ​

 

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About DORA
The Department of Regulatory Agencies (DORA) is dedicated to preserving the integrity of the marketplace and is committed to promoting a fair and competitive business environment in Colorado. Consumer protection is our mission. Visit www.dora.colorado.gov for more information or call 303-894-7855 / toll free 1-800-886-7675