Water quality: Drinking water emergencies or incidents

1-877-518-5608 (24 hours a day, seven days a week)
  • Call the number above to report a potentially acute drinking water incident (e.g., turbidity exceedance, positive E. coli sample, line break, actual/potential backflow contamination).
  • Report all events within 24 hours.
  • Please have available as much of the following information as possible:
    • Date and time of incident.
    • Public Water System Identification Number (PWSID).
    • Water system contact name, phone number and email.
    • Description of drinking water incident or water quality exceedance.
    • Response actions taken.
  • Pressure loss response guidance.