Colorado.gov: The Official State Web Portal

Help

  1. What is Revenue Online?
  2. IRP Help
  3. General Information - How Revenue Online works
  4. What information will I need to create a Login ID and Password?
  5. The option I am looking for isn't listed
  6. What if one of my accounts is not listed?
  7. Where can I find my previous refund amounts (1099-Gs)?
  8. What is in Payment History?
  9. Requesting a Payment Plan
  10. Where can I change my email address?
  11. How do I file a protest?
  12. How do I set up Third Party Login Access to an Account?
  13. How do I remove Third Party Login Access to an Account?
  14. How to submit an e-Filer Attachment in Revenue Online?
  15. How do I file Year-End Withholding Statements?
  16. How to send a Secure Message through your Revenue Online Account
  17. Who do I contact if I have a problem?
  18. EFT?

What is Revenue Online?

Revenue Online is one way in which citizens can conveniently and securely conduct business with the Department of Revenue on their computers, laptops, smartphones and tablets. The information available in Revenue Online does not represent the entirety of your information with the Department of Revenue, but the service makes it possible for you to manage your accounts without the need to contact the department by phone or by email, or go to a service office. If you are having technical difficulty with any Revenue Online service we recommend updating your browser to the most recent version.

The following is a summary of services available:

Income Tax

  • File/amend individual income tax returns
  • View 1099-Gs
  • Check your refund status
  • Request an individual income tax payment plan
  • File/amend corporation, fiduciary and partnership income tax returns
  • Submit e-Filer Attachments for income tax returns

International Registration Plan

  • Manage your IRP fleet

Consumer Use Tax

  • File consumer use tax returns

Sales Tax

  • File/amend sales tax returns
  • File XML or Excel spreadsheet electronic returns for a business with multiple locations
  • File special event sales tax returns
  • Verify a Colorado sales tax license
  • Check tax county and city sales tax rates
  • Verify the sales tax rates at a business's location(s)
  • Obtain a rate chart for a specific tax percentage
  • Find tax rates by address

Retail Marijuana Sales Tax

  • File/amend retail marijuana sales tax returns
  • Print a payment voucher/coupon

Retail Marijuana Excise Tax

  • File/amend retail marijuana excise tax returns
  • Print a payment voucher/coupon

Retailer's Use Tax

  • File/amend retailer's use tax returns

Withholding Tax

  • File withholding returns
  • Submit withholding annual reconciliation statements
  • Sign up as a Withholding Submitter on behalf of a business or client

For All Income, Sales, Use, Withholding and Fuel Taxes

  • Make a payment
  • View payment history
  • View account balances
  • View letters from the department
  • Update your account address
  • Close a business tax account
  • File a protest
  • Add Power of Attorney
  • Set up Third Party access to your tax account.
  • Manage online account access

Other tax-related information and additional online services are available by visiting www.TaxColorado.com.

You can also visit our Taxation Common Questions page to view additional frequently-asked tax questions.

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IRP Help

To view the Help section specifically for IRP, please click here.

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General Information - How Revenue Online works

Navigating in Revenue Online

When you login to Revenue Online, you will come to your main My Accounts screen which displays your basic customer-level information and a list of the accounts that you can manage online. From here you can view a summary of all of your accounts, any balances due, and some customer-level services like managing your profile.

Note: Many of our online services exist at the account-level. If you click on the hyperlink (the account number in blue) for one of your accounts, you will be brought to a similar screen with details on that account and a broader list of services available.

For example: if you want to amend your individual income tax return; from the My Accounts screen you will click on the link for your individual income account. You are now viewing your individual income tax account and should see a list of income tax returns the Department of Revenue has processed. You will find the link for Amend Return on the left side of the screen. Click on it and it will give you the list of returns available for amendment. For further information on navigating through Revenue Online, see below.

Color-coded Textboxes and Fields

As you begin to fill out forms and enter data in Revenue Online, you will notice that textboxes, drop-down-lists, checkboxes, and other such items are shaded different colors for easy recognition. These colors translate as follows:

Green - enabled for your input, but not required
Red - in error, with the error viewable in a tool-tip when you put your mouse cursor over the field.
Yellow - a required field, you will need to fill in these fields before you save or submit
Blue - helps you locate your cursor.
Clear/normal - field is view-only, you will not be able to enter data into this field. If you are on a screen that is entirely view-only and you wish to edit it, look for an Edit or Change hyperlink nearby which will allow you to enter data into these fields.

There is a form field color guide at the bottom of the page.

Navigation Bar

The navigation bar located in the light blue Taxpayer Account banner at the top of the page provides easy access back to the My Accounts or the Home pages in Revenue Online.

Active Links to Information

Blue underlined links, such as View My Return, File Now, or Pay Now will allow you to take that action. Information is also presented under tabs such as Last 12 Months, Last 24 Months or All Available. You may click on these tabs to see different views of the information in your tax account.

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What information will I need to create a Login ID and Password?

To create a Login ID and Password to access your account in Revenue Online, the system will ask you for your name, ID number (Social Security Number, FEIN, Colorado Account Number, ITIN, etc.), email address, and phone number. It will verify your information and then ask you to create your own Login ID, Password, select a secret question and provide the answer to that question. Finally, it will ask for details from your most recent account activity, such as figures from your income tax or sales tax return, for example. It will verify the information you enter against the account that you are trying to access. When you click the Submit button, you will get a message on the screen telling you that your request will be processed. That message provides a confirmation number, but the confirmation number does not get you into Revenue Online. The confirmation number is provided in case you have problems getting into Revenue Online. You can give that number to a Department of Revenue representative when you contact the department for assistance with Revenue Online.

It's important that you carefully enter your email address when you sign up for account access.  Your Authorization Code to log in to Revenue Online will be sent to the email address you entered. Check your email to see whether you have successfully completed the Revenue Online Sign Up process. You may need to check your email Junk folder because your email system may not recognize the department as a safe sender to your email box. If your Sign Up is successful, you will see an email with the subject line Colorado Department of Revenue - Revenue Online Account Access Complete.

Authorization Code: You will need the Authorization Code contained in that email message to login to Revenue Online the first time. After the first time you log in, you will need only the Login ID and Password. If you do not receive an Authorization Code by email, either the email is in your Junk email folder, or the information you entered during the Sign Up process does not match what is in your account with the department. Be sure you carefully enter the information that is requested during the Sign Up process. For example, if you are trying to sign up for sales tax account access and you select State Sales Tax Amount in Step 3, that is NOT the total amount owed. That is the total amount in the STATE column of your sales tax return. Entering the wrong figures will result in an unsuccessful Sign Up request.

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The option I am looking for isn't listed

If the option that you are looking for is not listed, it may exist on a different screen. If you are on the main My Accounts screen, try clicking on one of your accounts to view its detail. There will also be an expanded list of services on the left side of the screen.

If you are viewing an account's detail, try clicking on Return to Home Page and see if the service is available at the customer-level.

If you do not see the service available anywhere, it is possible that your account does not qualify for that service for any number of reasons. Contact the Department of Revenue to complete your transaction.

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What if one of my accounts is not listed?

Users, by default, are only given access to the account that they validated against when they originally signed-up. If there is an account that isn't listed, you can click on My Profile listed on the left side of the screen, and then click on the Account Access tab. Click on the Add link to give a user access to that account. Only Master-level users can give users access to additional accounts.

Note: If you do not see your account listed, it does not mean that the account does not exist.

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Where can I find my previous refund amounts (1099-Gs)?

Only corrected, valid 1099-G amounts will be shown. Note that depending on when the refund was claimed and other circumstances related to the review of the claim, a 2009 refund, for example, may be issued in 2011.

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What is in Payment History?

This option lists your payment history for the accounts that you have access to on Revenue Online. In addition to payments, you will also see any credits that you are carrying forward from a previous return to be applied to a future return.

If a payment is transferred to another tax type in your account (for example, from individual income tax to sales tax), that payment will not appear under your individual income tax.

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Requesting a Payment Plan

Revenue Online allows certain users to request payment plans for past due amounts on their account. If the Department of Revenue is already taking action to collect these outstanding debts, such as sending the amount to collections, you may be unable to setup a payment plan.

If the amount due is less than $50 or results in two months of installments, you must pay the tax and cannot set up a payment plan for that amount.

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Where can I change my email address?

If your email address changes or you want email notifications regarding your account to go to a different email address, you may change the address by clicking on the My Profile link listed on the left side of the screen. The Department of Revenue does not share your email address, and you will only get email confirmations and notices that you have specifically requested.

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How do I file a protest?

Up to 5 protests may be filed on a single Letter ID. The letter ID is located in the upper right corner of any correspondence that you get from the Department of Revenue. For married and filing jointly, protests may only be made by the primary filer, usually the first person listed on your return.

By submitting a protest online, you do not need to mail a protest. Please include all documentation online with the protest. Files are limited to 2MB each, and users can submit up to 5 documents for each file type listed in the drop down menu. Users can upload files with the following extensions only: .pdf, .tif, .jpg, .xls, .xlsx.

Protests are worked in the order they are received. Simply submitting a protest request does not immediately stop activity on your account (ex. penalty and interest, collection, etc.).

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How do I set up Third Party Login Access to an Account?

You may want to allow a relative or tax professional to view your tax account and manage certain aspects of the account, such a file a return on your behalf or make tax payments. To do that, you must Login to your account and add the "third party" to your account.

  1. You should have already set up a Login ID and Password for your account.
  2. Login to your account in Revenue Online.
  3. On the left side of the screen, click My Profile. You will be on the Profile page. This page offers two choices of login types on the left side of the page: Add Third Party and Add New Login.


    Third Party Logins
    Third party logins are for a relative, significant other, or tax professional that has their own Revenue Online account.


    With Third Party Logins, when the person to whom you gave access logs into their own Revenue Online account, they will see your account information under the tab labeled Other Taxpayer's Accounts. The Third Party access requires an existing Revenue Online Login ID.


    New Logins
    New logins can be used by a business that will have more than one person accessing the business account. There may be more than one person in the office or associated with the account who needs to access the account. NOTE: If you choose the Add New Login, the person you are setting up for that does not need to have an existing Revenue Online account. That's because adding a Login is the same as creating a new Login ID and Password for Revenue Online. Therefore, New Login access is similar to the Sign Up process but it is done through the Profile page and Manage Logins in an existing account. You will be asked to create a Login ID and Password for the person to whom you are giving access. If a relative or tax professional does not have a Colorado tax account but you want that person to have access to your account in Revenue Online, you could sign that person up with New Login access.


    With New Logins, the person to whom you gave this access sees only your account information when they log into your Revenue Online account. If that person has been granted access to another person's account information, they must use a separate Login ID and Password to access the other account.


    Login Listings
    In the Profile page, under the Manage Logins tab (middle of page, within the medium blue bar) the Logins tab is the default display. It lists all the Login IDs of persons to whom you have given Third Party or New Login access.


    The tab labeled Access to My Accounts shows account Names, Account Type (tax type) and Access Level that each Login and Third Party in your account.


    The Settings tab allows you to indicate whether you will allow others to have login or Third Party Access to your account and you can set the default level of access you will allow.


    The tab that is open or that you have clicked on is highlighted in a lighter blue color. The tab Access to My Accounts will be there even if you have not yet set up Web Logins to allow others to access your account. It will contain the tax types within your own account that you can access. If you are the only person with access to the account, your Login ID is listed here. When more account access is added, those Web Login IDs will be listed under this tab. Both New Logins and Third Party Logins will appear on this page.


  4. Click the link that applies to the Login Access you are setting up. For the purpose of this topic, click Add Third Party.
  5. The Third Party Access Information page appears. This is the page where you select access levels to specific Account Types (individual income, sales tax) within your account. If the only Account Type you have is Individual Income, your entries on this page will apply to that tax. If you have more than one Account Type associated with your Revenue Online account, you will be able to specify access levels for each Account Type after you make the entries required here. This page asks for the following for each Account Type:
    • What is the Third Party's Login ID? This is the Login ID established in Revenue Online by the person to whom access to this account will be granted. For example, you want your Tax Professional to have access to your account. Your Tax Professional has set up his own tax account in Revenue Online and his Login ID for that account is 12345a. You will enter 12345a in this Third Party's Login ID box. If the Login ID does not exist in Revenue Online or it is your own Login ID, an error message will be displayed.
    • When will their access start? The date format should be MM/DD/YYYY. A calendar is provided to assist in choosing a date.
    • When will their access end? This date is not required. If an end date is desired, the format is MM/DD/YYYY, or use the calendar feature.
    • Access Level (for Tax Type). The drop-down menu offers these choices:
      • All Access
      • File
      • File & Pay
      • Pay
      • View

  6. If the account has more than one Account (tax) Type, the link Select Accounts to Give Access To will appear. Click on the link.
  7. Click on the boxes that correspond with the Account Types to which you want to allow the person to have access. Then click OK.
  8. If there is only one Account (tax) Type associated with the account, you will not see the link for Select Accounts to Give Access To.
  9. Then click the Submit button, either below the final box or on the left side of the screen.
  10. You will see a message on the screen that says the request for third party login has been received and will be processed momentarily. Click the OK button on the left side of the page to return to the Profile page.
  11. When you return to the Profile page, click on the tab Access to My Accounts. When you click on that tab, you will see the Web Login IDs that have access to this account. The tab Logins shows your own login for the account; any other persons who have Web Login access and the type of access (Third party).
  12. If you have more than one Account Type and you realize later that you want to give the person access to those Account Types, you may do that in the Access to My Accounts tab. The Account Types that do not yet have an Access Level have the link None next to them. Click on the None link and make your Access Level selection.

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How do I remove Third Party Login Access to an Account?

  1. Login to the account in Revenue Online.
  2. On the left side of the screen, click My Profile. You will be on the Profile page. Click on the tab Access to My Accounts (middle of page, within the medium blue bar).
  3. On the far right side of the listing is the Access Level column. For each Web Login, there is a link that shows the current access. If the Login currently does not have access, the link will say None. If the Login currently has an access level, it will be one of the following:
    • All Access
    • File
    • File & Pay
    • Pay
    • View
  4. To add or change the access level for a particular Web Login, click the Access Level blue link.
  5. The Edit Access Level box appears and displays the Web Login you selected.
  6. Use the Access Level drop-down box to change the Access Level. To remove the person's access level, uncheck the Active checkbox.
  7. Click the Save button within the window.
  8. You will return to the Access to My Accounts tab and the Access Level for the Login you removed or changed will appear.

This is similar for removing Logins.

  1. On the Profile page, click on the tab Access to My Accounts (middle of page, within the medium blue bar).
  2. On the far right side of the listing is the Access Level column. For each Web Login, there is a link that shows the current access. If the Login currently does not have access, the link will say None. If the Login currently has an access level, it will be one of the following:
    • All Access
    • File
    • File& Pay
    • Pay
    • View
  3. To add or change the access level for a particular Web Login, click the Access Level link.
  4. The Edit Access Level box appears and displayed the Web Login you selected.
  5. Use the Access Level drop-down box to change the Access Level. To remove the person's access level, uncheck the Active check box.
  6. Click the Save button within the window.
  7. You will return to the Access to My Accounts tab and the Access Level for the Login you removed or changed will appear.

NOTE: Even if you uncheck an Access Level checkbox for a Login or Third Party that you originally set up for Account Access, the Login ID of the person who, at one time, had access to your account will remain in the listing. But the "Active" checkbox will now be unchecked.

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How to Submit an e-Filer Attachment in Revenue Online

e-Filer Attachments (what had previously been done exclusively with the DR 1778 e-Filer Attachment paper form) may be uploaded into Revenue Online without logging into a taxpayer’s account.

  1. Click the blue Submit an e-Filer Attachment link.
  2. Follow the steps to enter the Taxpayer Information, Account Type and ID Type.
  3. Enter spouse information (if applicable) and mailing address.
  4. Click OK.
  5. Enter the tax year/period, income tax type (individual, corporate or partnership).
  6. From the list of documents, check the box(es) to indicate the form(s) you are attaching. This list is a duplicate of the list of documents on the DR 1778 paper e-Filer Attachment form.
  7. Click OK.
  8. Click on the Step 3. Attach Documents link or, click on the Attachments Add link on the far left side of the screen.
  9. Enter your own description of the attachment you are submitting.
  10. Click the Browse button to find the electronic file you created, saved and now will submit.
  11. Click the Save button to attach the document. The document will be listed in the Attachments Add box (far left side of the screen). You may remove it by clicking the red x next to the document or you may continue adding more attachments.
  12. When you have added all your attachments for this taxpayer, click the blue Submit button.
  13. You will see a confirmation message on the screen that reads: Your request for e-Filer Attachments has been sent to the Department of Revenue.

The document(s) will be added to the taxpayer’s account (internal DOR system) the next business day. Because you do not need to be logged into a Revenue Online account to submit an e-Filer Attachment, the request will not be shown in Revenue Online.

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How do I file Year-End Withholding Statements?

The Colorado Department of Revenue has a convenient and secure method of submitting withholding (1099/W-2G, W-2) annual reconciliation files online.
In 2012, Revenue Online replaces the Withholding On-line (WHO) system.

All 1099/W-2G (with Colorado withholding) and W-2 payers with more than 250 payees are required to file electronically. We accept the IRS Pub 1220 format for 1099/W-2Gs and the SSA EFW2 format for W-2s.

Before you start using Revenue Online for annual reconciliations, you must register to be a Withholding Submitter.

Revenue Online: www.Colorado.gov/RevenueOnline

  • Under Other Services
  • select Request Withholding Submitter Access

You register only once. There are no passwords for withholding submitters. You will input your own Submitter Information that you will use whether you are submitting withholding files for your own business or as a third party for tax clients. This is a new system and all submitters are required to register at least five days prior to uploading files. The registration process is completed overnight in most cases. However, it may take up to five business days to complete.

Third party submitters may register as the submitter and submit as many files as needed using the same Submitter Name. Files with multiple businesses contained in them are also accepted.

After your Submitter Name and information are approved, you can use either of these links on the home page:

  • Submit a Manual Withholding File (you type in the information)
  • Submit a Withholding File Attachment (submit electronic files)

For W-2s, the electronic file must be IRS Format 1220 or CDOR-EFW2. The RA record on the file MUST match what you enter as the Submitter Information in Revenue Online.

With manual entries (you type them in), you may save your work in Revenue Online and go back later if you are interrupted. When you save, be sure to write down the 6-digit confirmation code so you can go back later in

  • Retrieve a Saved Return

Again, payers with more than 250 payees must file electronically. Those with fewer than 250 payees may Submit a Manual Withholding File through Revenue Online. If you are unable to submit documents online, CDs are no longer accepted. Please send paper W-2s/1099s/W-2Gs by traceable mail.

Paper documents are due Feb. 28.
Extend your deadline to March 31 by filing electronically.

If you have any additional questions, see the Annual Withholding Reconciliation information. If you need further assistance, please contact the Department of Revenue Discovery Section at 303-205-8292, option 7.

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How to send a Secure Message through your Revenue Online Account

Once you set up a Login ID and Password to access your Colorado tax account through Revenue Online, you may send questions to department staff about your account.

The messages you send to and from the Department of Revenue are secure -- you must access your Revenue Online account to send messages and view responses from the department.

Learn more about how to submit a message.

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Who do I contact if I have a problem?

If you have a question about your tax filing or general tax-related questions, please contact the Colorado Dept. of Revenue's Tax Assistance Hotline by calling: (303) 238-SERV (7378).

You can also find tax filing and general tax-related answers behind the Common Questions button on the Colorado Taxation Web site, www.TaxColorado.com

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EFT?

EFT Stands for Electronic Funds Transfer to make electronic tax payments. Help can be found at Electronic Funds Transfer - Frequently Asked Questions

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