Data & Service Centers

The Data and Service Centers exist to provide 24 hour, seven days a week computer operations including raised floor operations, call handling, job scheduling, mainframe and network monitoring, after hours call support and problem/change tracking.

 The Service Center functions as the first point of contact for the customers of the Division of Information Technologies and is managed by Kathy Olivas. Its purpose is to ensure the smooth delivery of information services to the customer in a timely manner. A "Help Desk" function allows this unit to work directly with the customer when a need is called in. You may contact the DoIT Service Center to report any issues with the State’s network, mainframe operations, servers housed or hosted on the DoIT computer room floor, telephones involving all (303) 866 extensions for Capitol Complex/Fort Logan lines, Capitol Complex and Fleet Management emergency maintenance and service issues from 5 PM to 7:30 AM weekdays, weekends, and holidays. The DoIT Service Center also handles after-hours calls for CDHS.

 You may e-mail your request for assistance to:
DoIT-CS.ServiceCenter@state.co.us

 The Service Center Phone Numbers are:
Local (303) 239-4357, option 5 (HELP)
Toll Free (877) 632-2487
Outage Status (303) 239-4666