Performance Management: Setting Performance Standards

Measuring employee performance, defining excellence, measuring routine work, and preventing unclear expectations are among the most critical issues in supervision and performance management. This one day workshop will help supervisors set up criteria, and develop methods to define and use performance standards for the most important processes, practices, and projects as well as daily and routine work tasks.

You will learn the answers to these crucial questions: Which tasks are most important? How do we measure performance of routine duties? What is the standard? How can we know whether we are below, at, or above the standard? What specifically can we do to improve and achieve the desired result? Learn how to collaborate with others to clarify expectations and priorities with team members by creating an objective basis for setting standards and giving positive feedback.

Learning objectives:

•  Become a standards based work team.
•  Practice the Ten Principles of Positive and Authentic Assessment.
•  Develop an assessment strategy with critical success factors, scoring guides, scorecards, checkpoints, and contingency plans.
•  Link performance measurement to training, education, employee and team development.

*This course is a supplement to the workshop Effective Performance Management for Supervisors which should be available to all supervisors through their own Departments. It is not required that participants have taken Effective Performance Management for Supervisors in order to attend this class.

Facilitator: Kurt A. Beerline, Ph.D.

Tuition: $125.00

Location: 1313 Sherman St., Rm. 220, Denver, Co. 80203

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Performance Management: Enhancing Employee Strengths in Performance Management

Effective performance management is a critical skill for every supervisor. This class will help you build skills in identifying and utilizing a strengths based approach in managing employee performance. Through assessment, discussion and group work, you will learn your own areas of strength, how to determine your employees strengths and how to build a more effective performance plan and process. Three models for immediate implementation of your new skills will be presented and practiced. You will be asked to complete a self assessment prior to attending the class and will receive a copy of "Now Discover Your Strengths", by Donald Clifton.

This course, Enhancing Employee Strengths in Performance Management is a follow up to the workshop Effective Performance Management for Supervisors which was offered to Human Resource representatives in 2008 by the Department of Personnel and Administration. It is not required that participants have taken Effective Performance Management for Supervisors in order to participate in Enhancing Employee Strengths in Performance Management.

Learning Objectives:

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• Understand the benefits of the Strengths Perspective and practice the role of the Strengths Based Leader

   

• Individualize your leadership approach to accommodate different thinking preferences and maximize employee strengths.

   

• Tighten the alignment between employee strengths, assignments, and performance goals.

   

• Manage around weaknesses through the "Ignore, Improve, or Delegate" strategy.

   

• Learn and practice the ABC Model to develop and reinforce employee strengths.

   

Facilitator:  Kurt Beerline

Tuition:  $125.00

Location:  1313 Sherman St., Rm. 220, Denver, Co 80203

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Building a Retention Culture
What is the cost of losing just one for your best employees? What influences affect employee retention? Studies show that managers and supervisors play a significant role in retaining or losing workers. With impending retirements, increased competition and a more mobile workforce, employee retention has become a business imperative for every organization. In this one day workshop you will learn why employees stay and why they leave. You will learn strategies and skills for building a retention culture and understand the business case for doing so. Through theory, exercises and practice you will leave with new skills and a better understanding of what you can do now to encourage your great employees to stay. You will develop an action plan for making employee retention a priority in your agency and on your team.

Facilitator: Nancy Nielsen
Tuition: $185.00
Location: 1313 Sherman St.,  Rm. 220,  Denver, CO 80203 
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Managing From the Middle

As a manager, supervisor or leader in the middle, you are subject to the demands and expectations of your employees, peers and your own supervisor. This full day workshop is designed to help supervisors, leaders and managers in the middle enhance the skills necessary to be successful. You will learn what it means to be a 360 degree leader, how to communicate up and down the ladder and utilize influence to motivate and meet expectations. The class will also provide you with skills building in handling conflict and making effective decisions even when you don't have all of the power.

Facilitator: Tawanna Mullins
Tuition: $195.00
Location: 1313 Sherman St., Rm. 220, Denver, Co, 80203 
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The Nuts and Bolts of State Supervision
This 2 day class provides a foundation in understanding supervision in the State personnel system. Participants will learn the basics of selection, performance management and progressive discipline. Total compensation, FLMA, and other rules governing leave benefits will be discussed. You will learn about valuable resources, such as the CSEAP program, that will help you maximize your management capabilities and bring out the best in your staff.  

Facilitator: Subject matter experts from the Department of Personnel and Administration
Tuition: $275.00
Location: 1313 Sherman St., Rm. 220, Denver, CO 80203 
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