Personnel Standards
PERSONNEL
The purpose of the Personnel Section is to ensure the personnel who program, manage, operate, and maintain the totalisator system are competent and knowledgeable and perform their duties to preserve the integrity of racing.
VI. General
A. The totalisator company is accountable for the actions of its personnel.
B. The totalisator company must certify in writing that its personnel are properly trained to program, manage, operate, and maintain the pari-mutuel computerized system. Certification must be based on a formal training and testing program.
C. A list of all certified totalisator personnel assigned to work in Colorado or to handle wagering data from out-of-state must be sent to the Racing Commission as part of the license application. The list must indicate for which position each person is qualified. Whenever new employees are assigned to work in Colorado or to handle wagering data from out-of-state, the totalisator company must add the individuals' names to the list of certified personnel.
D. No employee may function as programmer and operator simultaneously unless approved by the Commission.
E. Totalisator personnel are prohibited from wagering.
VII. Network Manager
The network manager must:
A. Coordinate all of its company's totalisator systems operating in Colorado.
B. Ensure proper procedures are followed by the operators when shutting down system software and hardware.
C. Determine the on- and off-site storage locations for the back-up media.
D. Provide information and prepare any reports requested by the association or the Racing Commission.
E. Ensure that an up-to-date list of personnel is maintained, all operators are qualified, and that the appropriate accounts are maintained within the operating system and application programs.
VIII. Operators
The operators must:
A. Maintain the communication links to the remote sites and ensure data is transmitted accurately.
B. Consult with the mutuel manager and a Commission Representative when problems in determining pools or calculations occur and suggest alternatives for continued operation, including possible temporary restrictions on or suspension of the communication links.
C. Perform necessary daily pre-race testing, system initialization, monitoring of wagering operations, and system shutdown.
D. Execute appropriate procedures to shutdown system software and hardware in emergency situations including, but not limited to, loss of communication between computers or peripheral devices, power surges or failures, operating with a partial system, and restarting the system during a performance.
E. Perform necessary system maintenance.
F. Perform daily back-ups as outlined in the Software Section III.
G. Ensure that entries are made in the Tote Maintenance Log detailing all repairs or modifications to the totalisator system.
H. Prepare incident reports detailing any unusual occurrences or totalisator system operations during wagering with a description of corrective actions taken and probable causes of the problems. The operator must maintain a copy of the report or make an entry in the System Incident Log.
I. Consult with a Commission Representative regarding any other operational issues encountered.
IX. Technicians
A. The totalisator company may provide technicians to service and maintain the totalisator.
B. The technicians:
1. Perform TIM maintenance.
2. Make entries in the Totalisator Maintenance Log of all TIM maintenance and repair activities performed.