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Contact Us

Our Customer Contact Center is available to assist you by phone, email, fax, or mail.  We have English and Spanish speaking representatives and a Language Line.  If you are a provider, please click here.     
 
 
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Customer Contact Center Hours:
Monday - Friday

7:30 a.m. - 5:15 p.m. 

Please note:  The Customer Service office is closed every  Friday from 10:00-11:00 a.m. for staff meetings.

Office Closures

 

 

 

Phone:

Denver Metro area

303-866-3513

 

Outside of the Denver Metro area

Toll free  1-800-221-3943

 

TDD  1-800-659-2656

 

Email:

customer.service@hcpf.state.co.us

 

Fax:

303-866-4411

 

Providers:

If you are a Provider, please click here


Mail:

Department of Health Care Policy and Financing

1570 Grant Street

Denver, Colorado 80203

 

The Department is a tobacco-free campus. 

 


To Report Provider Fraud, click here. 

To Report Client Fraud, click here.

 

Media Inquiries: 

Public Information Officer

 

 

Colorado Open Records Act:

The Colorado Open Records Act (CORA) allows the public to inspect public records held by the state government.  A person who wishes access to open (public) records held by this Department should send a written request by letter, by fax or by e-mail to:

 

CORA Coordinator

Department of Health Care Policy and Financing

1570 Grant Street

Denver, CO 80203

Fax: 303-866-3552

E-mail: Jane.Wilson@state.co.us

 

The CORA Coordinator will respond and advise you when the requested records will be available for your inspection.  You may request a copy of the records.  The following fees may apply:

  • 25 cents per page for copies
  • $20 per hour for research exceeding two hours

If by prior arrangement you elect to receive copies of requested documents, you may pay upfront by cash or check payable to the Department of Health Care Policy and Financing.  The Department is not able to take credit cards.  We require payment prior to receiving copies of documents.

Reference: C.R.S. Section 24-72-101, et seq.

For questions, please contact Jane Wilson at 303-866-2233.

 

Americans with Disability Act (ADA) Inquiries

ADA Liaison Phone: 303-866-3513 or 1-800-221-3943 Fax: 303-866-3220

 

 

Contact Governor's Citizen Advocate

 

 For questions about the Web site, click here.