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Reporting Power Outages & Water Emergencies


TO REPORT A POWER OUTAGE, CALL 970-586-5335.  Before calling, please check your breaker switches.  To report a non-emergency concern such as a street light or power pole issue, please call 970-577-3588 or contact us via email at jlockhart@estes.org; or sparker@estes.org.


TO REPORT A WATER EMERGENCY OR WATER MAIN BREAK, CALL 970-586-5335.  To report or discuss a non-emergency issue such as a leaking or broken fire hydrant, water discoloration or for other water inquiries, please call 970-577-3588 or contact us via email at jboles@estes.org; or sparker@estes.org


Prepare for winter weather, report utility outages and plan for safety


Severe winter weather is a fact of life in Estes Park.  Winds, ice, snow and freezing temperatures can cause downed power lines, power outages and water service interruptions.  So that crews can respond quickly, the Town of Estes Park Utilities Department provides a dedicated number for citizens to report outages and other utility-related issues.  The number, 970-586-5335, is staffed 24 hours a day. Utilities staff are immediately alerted when issues are reported through this line.  Always call 9-1-1 in the case of downed power lines or during a medical emergency.


Report power outages; stay away from downed lines

Estes Park Light and Power responds immediately to power outages.  Multiple outages are prioritized by the types of services affected, such as schools and hospitals, followed by the number of people affected.  Light and Power cannot base its response on one individual’s medical situation. Crews will respond as soon as possible, but residents who require oxygen or other electric-powered medical equipment should have a 24-hour backup plan.  Always call 9-1-1 during a medical emergency.


If a downed power line is discovered, Utilities Director Reuben Bergsten advises citizens to immediately call 9-1-1. “Never touch a power line or anything that is in contact with the line,” he stated.  Overhead power lines are not insulated and should always be considered dangerous. The Town’s trained professionals will move the line and all others should stay clear of the area. 


Reduce the risk of freezing pipes

Most water outages during winter are caused by frozen lines on private property. Private lines are most likely to freeze as at the entry point of the building where there is less ground insulation.  Property owners are responsible for handling these issues, as with other household maintenance issues. Any water outages determined to be related to the Town’s water distribution lines will be addressed by the Town of Estes Park Water Division. 


Residents are reminded to provide adequate insulation and heating for water pipes in homes and businesses.  Pipes along exterior walls are particularly vulnerable to freezing.  Disconnect hoses and cover spigots with an insulated cap for the winter. If pipes freeze, open cold water faucets to provide an escape for water as it thaws. The Water Division can help locate the water shut off so property owners can shut off their water service when pipes thaw, to reduce risk of flooding. 


Prepare at home

It is important to communicate with neighbors during severe weather; check in on those who are elderly or disabled. Households should have the following provisions for severe weather and power outages:

  • A mobile phone with an extra charged battery, if possible

  • A corded telephone in case telephone lines are not disrupted during a power outage

  • A non-electric heat source such as a wood-burning or gas fireplace with plenty of fuel

  • Emergency supplies including non-perishable food, water, a battery-powered weather radio, flashlights, medicine and first-aid supplies, a fire extinguisher, smoke alarms, and extra batteries for phones, flashlights, radios and other necessary equipment


Prepare vehicles

During severe weather, it is important to restrict travel to only the trips that are absolutely necessary.  For necessary trips, drivers should not travel alone and should share a travel plan with others in advance.  Fuel tanks should be kept nearly full at all times, and vehicles should be prepared for winter weather with appropriate tires. Stow emergency supplies including a mobile phone, flashlight, extra batteries, warm blankets and clothing, first-aid supplies, a knife, water, high-calorie non-perishable food, tissues, paper towels, sand for traction, a shovel, a windshield scraper, tools, a tow rope, battery booster cables, a compass and road maps.