DOR Taxation web site

Lost or Never Received

My Paper Refund Check is...

Missing Did you use the correct mailing address when you filed the return? Check the status of your refund and your address by visiting Revenue Online.
Lost You can request that the original refund be voided and a new refund be issued. Follow the Reissue Process below.
Destroyed You can request that the original refund be voided and a new refund be issued. Follow the Reissue Process below.


My Direct Deposit Refund...

has not been sent
to my bank.
Check the status of your refund by visiting Revenue Online.
has been issued but is not in my account. Double-check your tax return and verify the 9-digit routing number and your account number on the return. Contact your bank or financial institution to determine if your refund was deposited.
had wrong or incorrect account numbers. We will automatically create a paper refund if your direct deposit information could not be processed.


Reissue Process for Missing, Lost or Destroyed Refunds.

You can start the refund check reissue process by signing an refund reissue letter. Request the letter through (303) 238-SERV (7378)

Colorado Department of Revenue
Income Tax Section
PO Box 17087
DenverCO 80217-0087 
Upon receipt. it could take eight to 12 weeks to process and issue your refund. The fastest way to get the reissued refund is to have the refund direct deposited.