Division of Housing Programs
The DOH Housing Technology and Standards Section receives approximately twenty consumer complaints regarding manufactured housing annually with an average resolution time of forty-five days from the time of the receipt of the complaint. All complaints are processed in the order they are received. The Colorado Division of Housing (DOH), Housing Technology and Standards Section (HTS), provides consumer complaint assistance in the following areas of manufactured housing and factory-built structures.
U.S. Department of Housing and Urban Development (HUD) Manufactured Homes
The Colorado Division of Housing (DOH) is the U.S. Housing and Urban Development (HUD) State Administrative Agency (SAA) for Colorado. In this capacity, DOH receives and administers consumer inquiries concerning manufactured housing (built to HUD Standard 3280.) These include inquires that are directly linked to potential health and safety hazards from the factory construction of the manufactured home. Division of Housing staff works with the consumer and industry to resolve consumer complaints in a timely and effective manner.
Colorado Manufactured Housing Installation Program (MHIP)
The Colorado Division of Housing Manufactured Housing Installation Program (MHIP) is a certification program designed to ensure the high quality installation of mobile homes (pre-1976 construction), HUD manufactured homes, and factory-built or modular homes across Colorado. Firms and individuals involved in the installation of both new and used manufactured housing are registered with the Colorado Division of Housing. Through the MHIP, DOH accepts and works to resolve consumer concerns regarding the installation of their home.
Manufactured Housing Retailer (Dealer) Program
The Colorado Division of Housing is authorized by Colorado Revised Statutes (CRS) 24-32-3323-3326 to provide Colorado consumers with protections regarding the purchase of manufactured housing. This includes the Retailer (Dealer) Registration Program that includes down payment protection through the use of a surety bond, letter of credit, or certificate of deposit. The down payment protection only provides assistance when the purchased home is not delivered by the retailer to the purchaser.
A list of the registered manufactured home dealers in Colorado can be found through the Manufactured Home Dealer Registration Program. DOH provides assistance to manufactured home purchasers with complaints concerning the delivery of the home by the retailer
Factory-Built (Modular) homes constructed for use in the state must meet State of Colorado life, health, and safety standards. In order to ensure the health and safety of Colorado residents who purchase or live in these homes, DOH administers and enforces the construction standards adopted by the Colorado State Housing Board, currently the 2012 IRC, IMC, IPC, IECC and 2011 NEC. These responsibilities include assisting consumers with resolving factory-built structure issues.
How to Submit a Complaint
Consumers who are experiencing difficulty getting problems resolved regarding their manufactured housing may contact the HTS Section Consumer Complaint office at 303.864.7836 for assistance.
All complaints are submitted as follows:
All complaints must be submitted in writing to the DOH Housing Technology and Standards Section. Submissions may be sent by mail to:
Colorado Division of Housing
Housing Technology and Standards Section
1313 Sherman Street, #321
Denver, Colorado 80203
Email complaint submissions are also accepted. Email complaint submissions may be sent to:
2. Submission Information
All complaint submissions shall include:
3. DOH Process
The DOH Housing Technology and Standards Section completes the following:
In some cases, civil and/or criminal prosecution may provide recourse for unlawful practices.
4. Manufacturer and Dealer Response
The DOH Housing Technology and Standards Section requires the following from the manufacturer and/or dealer regarding consumer complaints;