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CDHS Names Manager of New Child Welfare Hotline

Jack Hilbert

The Colorado Department of Human Services Office of Children, Youth and Families has named Jack Hilbert as its Child Welfare Hotline System Manager.

Hilbert will oversee the launch of the statewide hotline for reporting child abuse and neglect. The hotline will allow the State and counties to receive and answer calls from mandatory reporters and concerned citizens who suspect incidents of child abuse or neglect. Calls will be routed through a central source and answered by professionally trained, county responders.

The hotline will be operational January 1, 2015. Between now and that time, Hilbert will lead efforts to formalize the routing system so that State and county officials can properly track the number of calls, time of assessment and response, and produce means for evaluating the success of the hotline.

“I am so pleased that Jack has agreed to take on this new role,” said Julie Krow, director, Office of Children, Youth and Families. “Jack has been my co-chair on a steering committee that helped to develop plans for creating the hotline and a public awareness campaign so that Coloradans will know how to efficiently report child abuse and neglect. His leadership on that committee and his commitment to protecting children and families are just the starting points for the talents Jack brings to this new position.”

“It was an honor to serve my fellow Douglas County residents as Commissioner,” said Hilbert. “Through my new work for the State, I will continue to serve families and kids in all of Colorado’s 64 counties.”

Hilbert has more than 35 years of experience developing and managing call center systems in Colorado, Oregon, Wyoming and Arizona. He also has supervised project management and sales teams. Hilbert has most recently served on the Board of Douglas County Commissioners.

He begins his new duties July 14.