|Front Row: (L-R) Gary Funk, Viki Manley, David Claiborne, Haroldson, Vicki Johnson, Chuck Shaffer, Lynne Reynolds. Back Row: (L-R) Steve Anton, Ruann Parker, LaVonne Mercure, Gail Spearow-May, Christine Huntley, Reggie Bicha, Nikki Hatch, Joe Moore, Paul Absalon|
Congratulations to the staff in Disability Determination Services (DDS) for receiving a coveted C-Stat Award for the work they’ve done to streamline processes in their division to better serve Coloradans.
Determining medical eligibility in a timely manner ensures disabled Coloradans have access to needed resources that increase their economic security. DDS staff knew they wanted to reduce examiner processing time, so they implemented several process improvement projects, coordinated through their Disability Adjudication with Speed and Humanity (DASH) initiative.
DDS began capping the number of cases each examiner could receive and created peer coaching among staff. They conducted several Lean efforts including expanding case triage, reducing unnecessary steps in the eligibility process, and enhancing technologies. DDS began using this measure as a part of each staff’s performance plan. They also began publicly posting unit and examiner performance.
The results? Over the course of three years, DDS has lowered examiner processing time by roughly 20 days! What’s more, because of their hard work and dedication, DDS was allocated additional resources by the Social Security Administration (SSA).
Through C-Stat, the Department’s performance management strategy, CDHS staff are able to track real-time data for improved outcomes for the safety, well-being and success of Coloradans.
Great job, DDS!