File A Complaint on a Pet Care Facility

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If you have concerns about the health or care of pet animals in a licensed facility then you can file a complaint with the Pet Animal Care Facilities Program (PACFA) by either calling Lisa Gibson at (303) 239-4167 or emailing Lisa Gibson at Lisa.Gibson@state.co.us.

 

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Complainants must provide a detailed description of the issue, which minimally would include the species of animal(s) involved, the location of the animal(s), and the name of the facility.

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A PACFA inspector will follow up with the complaint to determine if there is a violation of the PACFA law or rules. This could entail an on-site visit or a phone call.

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You need to provide your name and contact information when filing the complaint in order to be contacted about the investigation outcome. Inspectors cannot comment on the investigation until it is completed.