The Estes Park Police Emergency Communications Center is a computer-aided dispatch center with enhanced 911 capabilities. The center employs 7 full time Emergency Services Dispatchers and is supervised by the Communications Manager. The Center operates with a minimum staffing of 1 dispatcher at all times, with optimal coverage of 2 people. In the event of an emergency or evacuation there is a functional back up center. The Estes Park Police Department also has a mobile communications center that is used for large-scale events.
The Estes Park Police Emergency Communications Center has received a prestigious award for its work during the 2013 historic flood.
Nominated by the Larimer Emergency Telephone Authority, EPPECC, among other nominees, was submitted for their outstanding professionalism, leadership and dedication to the community during the 2013 flood. The Colorado Association of Public-Safety Communications Professionals (APCO) and the National Emergency Number Association (NENA) announced that it was a unanimous decision from both boards to award EPPECC to be recognized as the 2014 Communications Center of the Year.
We will share this award with the communications centers from Fort Collins Police Services, Longmont Department of Public Safety, Loveland Police Department, and the Larimer County Sheriff's Office.
Are you signed up for Emergency Notifications?
The Estes Park Police Department utilizes the Everbridge Aware system to send Emergency Notifications (commonly known as "reverse-911"). Emergency Notifications are used to notify residents of emergency situations including but limited to wildfires, floods, missing persons and police activity. If an alert is sent in your area the system will automatically detect land line phones, however, you must sign up mobile devices if you wish to receive alerts. To register your cell phones and/or email accounts go to www.leta911.org click on the "Emergency Notifications" tab and follow the instructions. Don't forget to remember your username and password in case your contact information changes.
Frequently Asked Questions
1. If I call 911 on my cell phone in Estes Park, where will the call go?
The call, in most cases, will be routed to the Estes Park Police Department. It is important to know your approximate location to help us locate you. The cell phone carriers are working diligently to resolve the situation, however many cell phones do not have the Global Positioning Chip necessary to identify a location.
2. When are you open?
The dispatch center is a 24-hour operation, every day of the year.
3. Can dispatch give medical advice?
Although all of the dispatchers serving Estes Park are certified to provide Emergency Medical Dispatch, or EMD, they are not qualified to give medical "advice." These situations are referred to a doctor's office or the hospital emergency room after hours.
4. Why am I asked all these questions when I call 911? I just want help.
The first thing a dispatcher needs to do is verify your location and get a call-back number in case the call is disconnected. For medical calls, the Emergency Medical Dispatch procedure is to gather information to send the correct response for the medical emergency. Our dispatchers must also asess scene safety for the sake of the responders and the caller.
5. How many agencies do you dispatch for?
This center dispatches for the Estes Park Police Department, Estes Park and Glen Haven Fire Departments, Estes Park Ambulance Service, Rocky Mountain National Park (after hours), Animal Control, Division of Wildlife (when in this area), Water Department (after hours), Light & Power (after hours), Streets Department and Victims Advocates (after hours).
6. How many dispatchers do you have?
When fully staffed, we have 7 full-time dispatchers and 1 Communications Manager.