If a customer has an unpaid balance on a terminated account, the Town will:
When a utility bill has not been paid thirty (30) days after the bill due date, the account will be processed for discontinuation of service:
New customers, current customers with a late payment history, or previous customers who have not had utilities in their name in the prior six months, must pay a $100.00 new service deposit. The deposit is returned with interest provided there has been 12 months of good payment history.
New commercial accounts require a deposit totaling the highest three consecutive months’ utility bills from the previous twelve months, with a minimum of $150.00. The deposit is refunded after 24 months of good payment history.
A late fee of 1.5% will be charged to accounts that are thirty (30) days in arrears.
Customers will be notified in writing when a check or bank draft has been returned for non-payment. The amount of the payment will be added back on to the account along with a $15.00 fee. If a customer has three returned payments in a one-year period, they will be required to pay cash for the following twelve months.