Billing Policies

COLLECTIONS:

If a customer has an unpaid balance on a terminated account, the Town will:

• Transfer the amount to an active account, OR

• Mail two notices to the customer requesting payment.  If payment is not received, the unpaid account balance is sent to collection.

DELINQUENT ACCOUNTS:

When a utility bill has not been paid thirty (30) days after the bill due date, the account will be processed for discontinuation of service:

• A delinquent letter will be mailed to the customer, allowing ten (10) days to pay the delinquent amount to avoid disconnect of service.

• If payment of the delinquent amount is not received by the due date, the Town will attempt to make one contact with the customer with a phone call or door hanger before disconnecting the service.  There is a $10.00 charge for this service final notice.

• The utilities will be shut-off if full payment of the delinquent amount has not been received after the due date and after a phone call or door hanger.  There is a $40.00 charge for the shut-off.  If reconnection is requested after 4:00 pm, there is an additional $50.00 charge.  Accounts for which service has been disconnected for non-payment are subject to payment of the disconnect and reconnect fees which is payable prior to reconnection of service, in addtion to the original delinquent amount due.                                    

DEPOSITS:

• Residential

New customers, current customers with a late payment history, or previous customers who have not had utilities in their name in the prior six months, must pay a $100.00 new service deposit.  The deposit is returned with interest provided there has been 12 months of good payment history.

• Commercial

New commercial accounts require a deposit totaling the highest three consecutive months’ utility bills from the previous twelve months, with a minimum of $150.00.  The deposit is refunded after 24 months of good payment history. 

LATE FEES:

A late fee of 1.5% will be charged to accounts that are thirty (30) days in arrears. 

RETURNED PAYMENTS:

Customers will be notified in writing when a check or bank draft has been returned  for non-payment.  The amount of the payment will be added back on to the account along with a $15.00 fee.  If a customer has three returned payments in a one-year period, they will be required to pay cash for the following twelve months.