The Utility Billing Department is responsible for generating, processing, and collecting 15,000 electric and water utility account billings each month. The department responds to utility customer requests for connects, disconnects, and transfers of ownership of Town utility service; general billing questions; delinquency and collection-related issues; and the processing of utility bill payments.
Note: The drop box has been moved! The drop box for utility and other Town payments has moved back to the west side of Town hall. Turn onto MacGregor Avenue from Elkhorn Avenue. The box will be on your left as you exit the parking lot. Drop box pickup times are 8:00 am and 2:00 pm during regular business hours. Payments received in the office after 2:00 pm will be posted to the next day's business.
Utility payments can be mailed to the Town of Estes Park, PO Box 1747, Estes Park, CO 80517-1747; paid at the Finance Department window on the first floor of Town Hall; or by dropping your payment in our convenient utility drop box.
Interested in having your payment automatically debited from your account? Your account can be set up so the payment of your bill is done automatically via ACH through a designated checking or savings account. The amount due would be debited from your account on the due date each month.
Bulk Water dispenser is open... Prepaid Water codes may be established at the Town Hall Finance Window duirng regular business hours.
Utilities, Finance, Information Window
170 MacGregor Ave, First Floor
Mail: P.O. Box 1747
Estes Park, CO 80517-1747
General questions: 970-586-5331, Press 0; or 1-800-748-1717
Hours: Mon-Fri, 8:00 am to 5:00 pm,
excluding weekends and holidays