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Utility Billing

The Utility Billing Department is responsible for generating, processing, and collecting 15,000 electric and water utility account billings each month.  The department responds to utility customer requests for connects, disconnects, and transfers of ownership of Town utility service; general billing questions; delinquency and collection-related issues; and the processing of utility bill payments.


Effective 7/1/2014:  the Town sales tax is now 5%.  This increase will be reflected on the August bills for July consumption.


How do you pay your utility bill?


  • By mail to PO Box 1747.
  • In person at the Finance Department window.
  • Payment by automatic direct debit:  Set up your utility account to be paid automatically each month on the due date through a designated checking or savings account by filling out attached form.
  • Outside drop box located on MacGregor Avenue.  The box will be on your left as you exit the parking lot.  Drop box pickup times are 8:00 am and 2:00 pm during regular business hours.  Payments received in the office after 2:00 pm will be posted to the next day's business. 

PLEASE NOTE:  Drop box pickup times are still applicable when events are occurring in Bond Park.

  • Through the Online Payments page.

Bulk Water Dispenser:  In order to purchase water from the Town's bulk water dispenser located on 4th Street, a Prepaid Water Code must be established and payments maintained at the Town Hall during regular business hours.  If you have an existing prepaid water code and know your code, you may also make a payment through the online payments page.  Please allow for processing time during regular business hours.




Town Hall

Utilities, Finance, Information Window

170 MacGregor Ave, First Floor

Mail:   P.O. Box 1747

Estes Park, CO  80517-1747

General questions:  970-586-5331, Press 0; or 1-800-748-1717

Hours:  Mon-Fri, 8:00 am to 5:00 pm,

excluding weekends and holidays