Application and Selection Process

Application/Selection Process:



The application process is lengthy and includes extensive testing and evaluation.


  • Written exam


  • Self-certification questionnaire


  • Supplemental Application


  • Criticall Exam: Is specially designed to measure the skills and abilities needed for today's complex, computerized environment. The exam measures verbal and reasoning abilities, memory and decision making skills along with multitasking skills.


  • Communication Center Observation


  • Background Investigation/Interview


  • Panel Interview


  • Polygraph


If you successfully complete the above and are one of the top scorers, you will then be given a "conditional offer of hire" and move on to the following:

Drug Test

It is critical that the applicant answer all questions honestly. Applicants who are found to be untruthful at any time during the process will be disqualified.