Lost or Never Received
What to Do When a Refund Check is Missing
Contact the Colorado Department of Revenue to find out if the check was returned to us. Did you use the correct mailing address when you filed the return? The U.S. Postal Service will not deliver checks to an address when the person's name does not match the address.
If the Department of Revenue does not have your check or your refund check was destroyed, you can request that the original refund be voided and a new refund be issued. The fastest way to get the reissued refund is to have the refund direct deposited. The process of issuing a new refund can begin 45 days after the original refund issue date.
You can start the refund check reissue process by signing an authorization letter. To have the letter mailed to you go to the Colorado Department of Revenue's Income Tax Account Information Web site, or call our automated phone service at (303) 238-3278. The authorization letter is not available online due to confidential information needed. Return the letter to:
Colorado Department of Revenue
Income Tax Section
1375 Sherman St., Room 238
Denver, CO 80261
Upon receipt of your documentation it could take eight to 12 weeks to process and issue your refund.
What to Do When a Direct Deposit Refund Doesn't Get into Your Bank Account
There are various reasons why an individual may not receive his/her income tax refund through Direct Deposit even though it was requested on the Colorado income tax form. Below are common reasons:
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The account number of the financial institution or bank was incorrect or missing on the 104 form.
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The required 9-digit routing number was incorrect or missing on your income tax filing.
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The designated account number was invalid or the account was closed.
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An individual's refund may have been intercepted due to money owed to another state agency. In this case the refund would go to the agency owed to satisfy the debt. If the refund is more than the debt the refund balance will be sent in the mail on a paper check to the taxpayer.
If you requested Direct Deposit on your Colorado state income tax return and did not receive it, you should first contact the bank or financial institution to determine if it was received your refund credit. Electronic transactions are posted daily and may not be reflected on your latest bank statement. If your financial institution has no record of your refund, you can check the status of your refund by visiting the Income Tax Account Information Web site.
The Department of Revenue automatically creates paper refunds if for some reason your Direct Deposit information could not be processed. If a problem was caused by the Department of Revenue because of a data entry error, the department will contact your financial institution to correct the problem. Once the problem has been resolved the department will contact you as to the status of your refund. If you do not receive your refund through Direct Deposit as requested, the Department of Revenue will send you a paper refund for this year. We do encourage you to take advantage of the Direct Deposit program next year.