| Q |
Why is there an investigation on my record? |
| A |
If fraudulent activity involving your record is believed to have occurred, an Investigations Unit alert may have been placed on your record and you may be referred to the Investigations Unit. Please visit the Colorado Fraud Investigation Alert page for instructions.
|
| Q |
What's the difference between fraud and identity theft? |
| A |
Not all fraud is identity theft, but all identity theft is fraud. Fraud may include the manufacture of counterfeit documents, the use of a false identity or variation of the perpetrator's name or date of birth, etc. for unlawful purposes, but it does not necessarily involve the use of another's actual identity. Colorado Revised Statute [C.R.S.] 18-5-902 defines identity theft as the unlawful use of personal identifying information, financial identifying information, or the financial device of another. Please visit the Identity Theft page for more information.
|
| Q |
How do I prevent or clear up identity theft? |
| A |
Please visit the Identity Theft page for assistance.
|
| Q |
How do I clear up identity theft in Colorado when I don't live there? |
| A |
Please call 303-205-8387 or send and e-mail to InvestigationsUnit@spike.dor.state.co.us.
|
| Q |
How do I get tickets/accidents off my record that are due to identity theft? |
| A |
Please visit the Identity Theft page for assistance.
|
| Q |
How secure is my record? |
| A |
With current security measures, such as digital fingerprinting, it is very unlikely someone else will obtain an instruction permit, driver's license, or identification (ID) card on your Colorado motor vehicle record. Please visit the Identity Theft page for more information.
|
| Q |
How can I get a new license/ID number? |
| A |
If your driver's license or identification card (ID) number has been used for credit or check fraud, a new PIN may help you conduct business, but because motor vehicle records are protected by federal and state privacy laws and are not accessible for credit purposes, it will not prevent or stop credit fraud:
Please visit the Identity Theft page for additional assistance.
|
| Q |
How can I get an alert on my record? |
| A |
Motor vehicle record alerts are only accessible to law enforcement and only serve to assist those who have been impersonated during traffic violations or arrests. Those victims are best protected when record alerts are limited only to these situations, so they will have the necessary impact. Prevention of further fraud cannot be guaranteed. Please visit the Identity Theft page for additional assistance.
|
| Q |
Why aren't my identification documents acceptable and why do I need identification for the Colorado driver's license/ID I've had for years? |
| A |
Per Colorado Revised Statute [C.R.S.] 42-2-107(1)(b)(I) , you must prove your full legal name, identity, age, and lawful presence in the United States to be issued a Colorado driver's license, instruction permit, or identification card (ID).
The Identification Requirements Chart shows the documents that you may use to prove each of these elements. In some cases, a single document may prove all four elements. However, it may be necessary for some applicants to provide multiple documents in order to prove all the required elements. All documents presented must be certified originals or certified amended originals or true copies certified by the issuing agency.
If you can not prove each of the required elements with the documents set forth in the chart, then you may request to go through "Exception Processing" to prove the required elements with additional/alternative documents, or you may be eligible for "Dossier Application". Please visit the Exception Processing and Dossier Application pages for more information.
|
| Q |
Why does my Social Security number have to be on my record? |
| A |
Per Colorado Revised Statute [C.R.S.] 42-2-107(3)(a) and 42-2-302(1)(a), you are required to provide your Social Security Number (SSN) at the time you apply for a driver's license, instruction permit, or identification card (ID). However, per DMV/DL policy 05-5609, persons stating they have never been issued an SSN will be required to present documentation indicating they have been denied one, are not eligible for one, or have never been issued one. You will also be required to provide proof of lawful presence. A driver's license or ID card will not establish lawful presence.
Since 2005, SSNs have not been printed on driver's licenses, instruction permits, or IDs.
|
| Q |
What is SAVE and how does it work? |
| A |
The U.S. Citizenship and Immigration Service (USCIS) Systematic Alien Verification for Entitlements (SAVE) Program is responsible for administering programs involving customer access to information contained in the USCIS Verification Information System (VIS) database.
Proof of lawful presence must be established at the time you apply for a Colorado instruction permit, driver's license, or identification (ID) card, per Colorado Revised Statute [C.R.S.] 42-2-107(1)(b)(I).
Please visit the SAVE page for more information.
|
| Q |
I am a naturalized citizen, so why do I have to go through SAVE ? |
| A |
The U.S. Citizenship and Immigration Service (USCIS) must verify Certificates of Naturalization or Citizenship, the same as is required of the birth certificate process for customers born in the United States. Please visit the SAVE page for more information.
|
| Q |
Why is the expiration date on my driver's license/ID different than what's on my I-20 or DS-2019? |
| A |
Some colleges do not notify U.S. Citizenship and Immigration Service (USCIS) when a student transfers to other colleges or changes programs. It is the policy of the DMV that the date verified by USCIS will be the expiration date for the driver's license or identification card (ID). Please visit the SAVE page for more information.
|
| Q |
Will my lawful presence have to be verified by SAVE every time I renew my license/ID? |
| A |
Lawful presence must be verified every time a permit, driver's license, or identification card (ID) is renewed, so renewing your license early is suggested. The processing time for verification - such as a change in status - may be up to six weeks. By renewing early, the Systematic Alien Verification for Entitlements (SAVE) Program process will not cause any lapse in your driving privilege. Please visit the SAVE page for more information.
|
| Q |
What is Dossier Application and how does it work? |
| A |
If you cannot provide the required documents as listed on theIdentification Requirements Chart at a driver's license office for an instruction permit or driver's license, you may be eligible to apply for Dossier Processing at the Division of Motor Vehicles (DMV) Investigations Unit. Dossier Processing cannot be used for an identification card (ID). Please visit the Dossier Application page for more information.
|
| Q |
What is Exception Processing and how does it work? |
| A |
If you cannot provide the required documents as listed on theIdentification Requirements Chart at a driver's license office for an instruction permit, driver's license, or identification card (ID), you may be eligible to apply for Exception Processing to provide additional/alternative documents to prove the required elements of identity. Please visit the Exception Processing page for more information.
|