One of the primary responsibilities of the Division of Gaming is to protect casino patrons through education and the resolution of patron disputes and complaints.

The Division provides two brochures, Protect Yourself When Playing a Slot Machine and Understanding How a Slot Machine Works, to help casino patrons prevent ticket thefts and to clear up several misconceptions of how slot machines operate.

Division investigators are available during casino operation hours to assist casino patrons. In a patron dispute, a casino must notify the disputing patron that the patron has the right to contact the Division of Gaming regarding the dispute, according to Colorado Gaming Regulations.

To file a complaint against a casino or casino employee, contact the local Divison of Gaming office (Central City/Black Hawk or Cripple Creek) where the casino is located.

Complaint by Gaming Patron Form

Central City/Black Hawk

142 Lawrence St. / P.O. Box 721
Central City, CO 80427
phone: (303) 582-0529
fax: (303) 582-0535

Cripple Creek

350 West Carr Ave. / P.O. Box 1209
Cripple Creek, CO 80813
phone: (719) 689-3362
fax: (719) 689-3366