Complaint Process
Types of Complaints Investigated by the Auto Industry Division
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Before Filing A Complaint: Contact the dealership, through the general manager or owner, explaining the problem. If the dealership does not satisfactorily resolve the problem, file a written complaint with the Auto Industry Division. All complaints should be accompanied by copies of any and all documents pertaining to the complaint. |
Examples of a Complaint:
An inquiry into a complaint is limited to alleged violations of the motor vehicle law.
Examples of law violations could be:
- Failing to deliver title within 30 days of the sale.
- Failing to meet all terms and conditions contained in the written contract.
- Tampering with an odometer or giving a false odometer statement.
- Willfully misrepresenting or failing to disclose any information required by law.
- Intentionally publishing or circulating any advertising that is misleading or inaccurate.
- Selling vehicles that do not meet the safety and emission equipment requirements.
- Failing to give notice of approval or rejection on a finance deal to the customer within a reasonable time.
- Selling a salvage vehicle without proper disclosure.
- Selling a vehicle that is known to be stolen.
- Not maintaining a place of business and minimum operating hours.
- Selling a vehicle to a resident of the AIR Program area without an emissions sticker.
- Contract Disputes
To read more about types of complaints investigated by other Agencies, click on this link.
To obtain Auto Industry complaint forms click on this link.
To read more about investigations, click on this link.
To report Unlicensed Dealers and Salespersons, click on this link.