Types of Complaints Investigated by the Auto Industry Division
Before Filing A Complaint:
Contact the dealership, through the general manager or owner, explaining the problem. If the dealership does not satisfactorily resolve the problem, file a written complaint with the Auto Industry Division. All complaints should be accompanied by copies of any and all documents pertaining to the complaint. For more details on the complaint process, see form DR2267 Complaint Process for Consumers & Dealers.
Examples of a Complaint:
An inquiry into a complaint is limited to alleged violations of the motor vehicle law.
Examples of law violations could be:
To read more about types of complaints investigated by other Agencies, click on this link.
To obtain Auto Industry complaint forms click on this link.
To read more about investigations, click on this link.
To report Unlicensed Dealers and Salespersons, click on this link.