Why Vendor Management?
The time, money and energy used to nurture a positive vendor relationship cannot be measured directly against the state's bottom line. However, a well managed vendor relationship will result in increased customer satisfaction, reduced costs, better quality, and better service from the vendor. When and if problems arise; rest assured that a well managed vendor relationship will lead to a quick remedy to the situation.
How can the VMO group help?
The VMO is here to work with program, project and business owners to provide support and advice on the steps for getting an IT project from conception, to selecting a vendor and getting a signed contract. The vendor management group in concept is a service organization; with the intention that as part of the Governor's Office of Information Technology (OIT), the VMO will offer an array of services to all state agencies through a service catalog. This is a change in philosophy on how to deliver support; as many departments in state government are more familiar operating within the more traditional framework of a compliance and governance model.
The VMO can assist the procurement teams to help formulate and draft language for Request for Proposal (RFP) solicitation notices to vendors in the areas of new and emerging technologies. The VMO is also available to offer guidance on choosing the appropriate vendor based on the specific needs of each project.
The VMO can be a resource to OIT and state agency contract teams to provide support on contract negotiations:
Review contract check list
Deliver Service Level Agreement (SLA) templates
The VMO is here to help resolve issues or problems that arise after the contract has been signed with the vendor. We will work with the business and the contractor to find a timely and compomised resolution.
The VMO actively works with the Attorney General's Office and the Office of the State Controller to align OIT contract documents in the ever changing and complex landscape of IT. Areas where language is evolving include: