Agency Services

Agency Services offers services and support for both agency-specific and statewide or enterprise applications and systems and thus is comprised of two functional units: Enterprise Applications Services and Agency Application Services.   The Agency Application Services unit focuses on agency-specific (for Line of Business) services and is responsible for ensuring the development, delivery, and management of all business systems for Executive Branch agencies including:

• Department of Agriculture
• Department of Corrections
• Department of Education
• Department of Health Care Policy and Financing
• Department of Higher Education (excluding institutions)
• Department of Human Services
• Department of Labor and Employment
• Department of Local Affairs
• Department of Military and Veterans Affairs
• Department of Natural Resources
• Department of Personnel and Administration
• Department of Public Health and Environment
• Department of Public Safety
• Department of Regulatory Agencies
• Department of Revenue
• Department of Transportation
• Governor’s Offices, including OIT, the Office of Economic Development and International Trade, and the Governor’s Energy Office

Our primary focus is on relationship management where both the agency and OIT personnel work together toward achieving our individual and collective goals and objectives.  We are responsible for:

1) maintaining effective relationships;

2) providing an IT Director (liaison) who acts as the agency’s primary contact for identification and response to both strategic and operational needs;

3) developing and maintaining an enterprise service level strategy;

4) reviewing and supporting agency business projects;

5) measuring service delivery satisfaction; and

6) improving service delivery through the effective use and collaboration of personnel and budgets. 

Customer Satisfaction Survey

In July 2010, the Information Technology Services: Baseline Service Delivery Survey (IT Services Satisfaction Survey) was conducted to obtain baseline data on IT service offerings in FY 2009-10. The survey solicited the opinions of 3,715 non-supervisory, supervisory and management personnel from various agencies in the following categories:

1. Help Desk Support Services
2. Hardware and Software
3. Information Systems
4. Intranet Services
5. Electronic Mail and Calendaring
6. Telephone and Voice Services

Results