ACC Client Information
What is a Regional Care Collaborative Organization (RCCO)?
The RCCO connects Medicaid clients to Medicaid providers and also helps Medicaid clients find community and social services in their area. The RCCO helps providers to communicate with Medicaid clients and with each other, so Medicaid clients receive coordinated care. A RCCO will also help Medicaid clients get the right care when they are returning home from the hospital or a nursing facility by providing the support needed for a quick recovery. A RCCO helps with other care transitions too, like moving from children's health services to adult health services, or moving from a hospital to nursing care.
What is a Primary Care Medical Provider (PCMP)?
A primary care medical provider (PCMP) is a Medicaid client's main health care provider. A PCMP is a Medicaid client's "medical home" where he/she will get most of their health care. When a Medicaid client needs specialist care, the PCMP will help him/her find the right specialist. All clients enrolled in the ACC have a PCMP.
To learn more about the benefits of being a member in the ACC, please read the ACC Member Handbook. (Please note, this is just a sample, each region has its own member handbook.)
Medicaid clients who have questions about their benefits can call the Medicaid Customer Contact Center at (303) 866-3513 (Denver Metro area) or 1-800-221-3943 (all other areas).
To find out whether a provider is participating in the ACC, or to switch your PCMP, call HealthColorado at (303) 839-2120 (Denver Metro area) or 1-888-367-6557 (all other areas). For TTY, call 1-888-8864. To check your eligibility and apply for medical, food or cash assistance programs, please visit:
Additional Information for Providers