Strategic Operational Plan
The State Measurement for Accountable, Responsive, and Transparent (SMART) Government Act (House Bill 10-1119) established a performance-based budgeting system for Colorado. This requires departments to create strategic plans outlining their goals and describe how those goals will be evaluated through performance measures. Section 2-7-201, et seq., C.R.S., requires departments to create five-year strategic plans and to make those plans readily available to legislators and the public.
In January 2012, the Department initiated a new Strategic Management Process which operates year-round to formulate, implement, and evaluate strategy. Strategy formulation activities in calendar year 2012 centered on development of a five-year Strategy Map (see page 8 in the link below) as the cornerstone of the Department’s FY2013-14 Strategic Operational Plan.
In developing its Strategy Map, the Department recorded over 500 “touchpoints” or interactions with managers and staff who contributed to the development of goals, strategies and performance measures. External and internal assessments were completed to prioritize and distill themes from a Department analysis of strengths, weaknesses, opportunities and threats (SWOT). Distilled themes were mapped to six “lenses” commonly used across private, public, and non-profit sectors to evaluate business success: Customers, Communication, Technology, People, Process, and Financing. These lenses, paired with Department themes, formed the foundation for the Department’s six strategic goals listed below, which are designed to ensure customer-focused performance management:
Goal I – Improve health outcomes, client experience and lower per capita costs (Customer)
Goal II – Sustain effective internal and external relationships (Communications)
Goal III – Provide exceptional service through technological innovation (Technology)
Goal IV – Build and sustain a culture where we recruit and retain talented employees (People)
Goal V – Enhance efficiency and effectiveness through process improvement (Process)
Goal VI – Ensure sound stewardship of financial resources (Financing)
Please click here to view the Department's FY2013-14 Strategic Operational Plan.