Consumer Directed Attendant Support Services (CDASS)
IN CASE OF URGENT CDASS CUSTOMER SERVICE ISSUES OVER THE HOLIDAY WEEK-END:
PPL has developed a Customer Service back-up system that will be operational tonight: a separate 800 number will be attached to the customer service line. The client will be directed to call a toll-free number: 1-888-805-1082 and leave their name, telephone number, nature of the urgency. The message center will be checked on a periodic basis each day and if the urgency requires immediate attention that day, a customer service representative will return the call. All messages that are not of an urgent nature and can be resolved on Monday, December 28, will be reviewed and prioritized for a returned call on Monday. Please remember that there will not be any checks processed or banks called over the weekend.
The payroll dates for December 2009 are:
December 18
December 21
December 23
December 30
Additional payments have been added in December to avoid gaps in services. Payments will be issued by the Public Partnerships of Colorado. If you have any questions, please contact the partnership at 1-888-752-8250.