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Contact Us

Our Customer Contact Center is available to assist you by phone, email, fax, or mail. We have English and Spanish speaking representatives and a Language Line.

 

We are looking for Medicaid and CHP+ members to help test a new mobile health application (app) for your phone. The app will help you learn about Medicaid and CHP+ benefits, find a doctor and even get tips on how to stay healthy. If you are interested in seeing the app and letting us know what you think, fill out this survey and we’ll send you more information.

 

NOTE: We are experiencing extremely high call volume. Please be patient.

 

  • If your question is related to private health insurance available through Connect for Health Colorado, you should call 1-855-752-6749.

  • If you have questions about how to complete your Medicaid or Child Health Plan Plus (CHP+) application see our Frequently Asked Questions.

 

Customer Contact Center workers

Customer Contact Center Hours:

Monday - Friday 7:30 a.m. - 5:15 p.m.

Please note: The Customer Contact Center is closed Fridays from 10 to 11 a.m. for staff meetings.

Office Closures

Phone:

Toll Free: 1-800-221-3943

TDD: 1-800-659-2656

 

Email: customer.service@hcpf.state.co.us

Fax: 303-866-4411

 

Providers:

If you are a Provider, please click here or contact our fiscal agent Xerox State Healthcare at 1-800-237-0757 from 8 a.m. to 5 p.m.

 

Mail:

Department of Health Care Policy and Financing

1570 Grant Street

Denver, Colorado 80203

 

The Department is a tobacco-free campus. 

 

Reporting Fraud:

 
To Report Provider Fraud, click here

To Report Client Fraud, click here.

 

Media Inquiries:

Marc Williams

 

Colorado Open Records Act:

The Colorado Open Records Act (CORA) allows the public to inspect public records held by the state government.  A person who wishes access to open (public) records held by this Department should send a written request by letter, by fax or by e-mail to:

CORA Coordinator

Department of Health Care Policy and Financing

1570 Grant Street

Denver, CO 80203

Fax: 303-866-3552

E-mail: Jane.Wilson@state.co.us

The CORA Coordinator will respond and advise you when the requested records will be available for your inspection.  You may request a copy of the records.  The following fees may apply:

  • 25 cents per page for copies
  • $20 per hour for research exceeding two hours

If by prior arrangement you elect to receive copies of requested documents, you may pay in advance by cash or check payable to the Department of Health Care Policy and Financing.  The Department is not able to take credit cards.  We require payment prior to receiving copies of documents.

Reference: C.R.S. Section 24-72-201, et seq.

 

Americans with Disabilities Act (ADA)/Section 504 Contact:

Emelie Esquivel, 504/ADA Coordinator

Colorado Department of Health Care Policy and Financing

1570 Grant Street

Denver, Colorado 80203

Telephone:  303-866-6010

FAX:  303-866-2828

Email:  hcpf504ada@state.co.us

Disability Rights Notice 

Auxiliary Aids and Service Request Form

Discrimination Complaint Form

Reasonable Modification Request Form  

 

Governor's Citizen Advocate 

The Governor's Citizen Advocate works closely with the Governor's office, citizens, and the Department to resolve issues and educate consumers about their benefits. If you have been unable to receive the help you need through our customer service center or your case manager, please contact the Governor's Citizen Advocate.

 

For questions about the website, click here.