Quality Assurance
Only those mediators who have completed appropriate training and have approval from their supervisor will be allowed to mediate. The 40-hour basic course given by the Colorado Division of Human Resources will qualify. The Mediation Administrator will consider other courses on a case-by-case basis.
Refresher training will be made available periodically to those in the mediator pool. The training will be designed to assure quality performance by mediators. Refresher training will be required for those who wish to continue in the mediator pool.
The parties to the mediation will complete an evaluation at the end of each mediation assignment. Continuation in the mediation pool is contingent on receiving adequate evaluations. In addition, the Administrator may observe mediations and complete a written evaluation of the mediator(s).