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To best serve you, we believe it’s important to partner with our clients in order to develop an in-depth understanding of your agency’s requirements. By doing so, we will be able to design and produce documents that get your message across effectively while minimizing costs associated with producing and distributing your documents.
Our Customer Service Department is dedicated to ensuring that you receive superior service and product quality. Whether you are a state, federal, county, or city agency, IDS will provide estimates and advice on submitting projects for production. We communicate schedules, and work pro-actively to deliver high quality services on time.
Contact your Customer Support Representative (CSR) whenever you need someone to answer questions, receive orders, track job status, help plan upcoming projects, or discuss how we can improve our service to you.
If you have questions about customer service or do not see your organization on the Customer Service List, please contact the Customer Service Team at 303-866-4100 option 1, or via email at DPA_IDSCustomerService@state.co.us.
Services Provided
- Printing and mailing consultation
- Estimating
- Dedicated Customer Service Representatives who can answer all of your printing questions
- Print project management
- Advice on how to maximize your print budget
- Assistance with all IDS services
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