Commercial Card Program

State Travel Payment Program Provider:

Citibank VISA

By contract, cardholders are required to report lost, stolen or compromised Citibank cards immediately by contacting:

Citibank provides training and support for cardholders This help is available online at:

Procurement Card Program is accessible here.

Note: Use of Citibank VISA cards is restricted to official state business only.

Appendix A - Acronyms & Glossary

APPENDIX B - STATE FORMS		APPENDIX B - CITI FORMS
Cardholder Agreement [PCard,ONE, Central Travel] Cardholder Agreement [Individually-billed, Travel Card] Commercial Card Violation Warning Form Missing Documentation Form STMP Cash Advance Activation Authorization Form STMP Travel Compliance Designee Agreement CTA Ghost Account Application		Program Administrator Form Transaction Dispute Form Merchant Complaint Form Change Authorization To Inquire Form Commercial Billing Account Set-up Form Commercial Card Corporate Liability Application Commercial Card J/S Liability Travel Application
APPENDIX C - STATE RESOURCES		APPENDIX C - CITI RESOURCES
Credit Card Matrix MCC Group Templates MCC Numeric Order		CITI Remittance Addresses in COFRS Account Status Codes Cardholder Self-Registration

ONE Card & Travel Card Benefits VISA Benefits Brochure CITI Travel Accident Insurance CITI Common Carrier Luggage Insurance VISA Collision Damage Waiver Claims VISA Benefits Package Customer Service: 1-800-VISA911 or call collect if outside of the U.S. (303) 967-1096 VISA Customer Complaint Form
VISA Liability Waiver Program VISA Liability Waiver Check-list Account Cancellation Request Sample Account Cancellation Notification Sample VISA Liability Waiver Claim Form
Overnight Payment Address: Citibank Payments Department 1500 Boltonfield Street Columbus, OH 43228